Suddenly can't activate online services, plus quicken killed my quicken file

mindtrip

Quicken worked just fine yesterday. Today, I was trying to activate online services for a credit card that recently changed banks (REI, moved to Capital One). I was able to log in through the bank page and supposedly "successfully" authorized Quicken (H&B ver R48.9) to download transactions, but when I returned to quicken the update window showed the account information but there was no pull-down menu to link it to the correct account in Quicken, and the message read "Do not add to Quicken" with no pull-down menu to correct this. I then suddenly got an error that my quicken file had a corruption an it crashed out, and any attempt to open the file resulted in a message "this file cannot be opened."

So I restored from a backup file, and now on a savings account got an error on OSU that the information in Quicken was wrong and "this could happen if you recently restored from a backup," so I clicked the circle-with-a-slash next to the account to fix it. Again, I was able to log into the bank through quicken, but again have the "Do not add to Quicken" error with no pull-down menus to link it to the correct account.

What is going on with Quicken??? Is anyone else having these errors?

mscansaroli

Many people are having issues with Quicken working with Capital One. No functional answers from them.

Rocket J Squirrel

I think "Do not add to Quicken" appears when the account is already active and linked to a Quicken account. Did you deactivate the Quicken account before trying to reconnect it to the new card provider?

mindtrip

> @Rocket J Squirrel said:
> I think "Do not add to Quicken" appears when the account is already active and linked to a Quicken account. Did you deactivate the Quicken account before trying to reconnect it to the new card provider?

Yes it switched banks months ago, so I deactivated it from online services back then. It’s a card I don’t use very often so just now tried to reconnect it to the new bank.

mindtrip

> @mscansaroli said:
> Many people are having issues with Quicken working with Capital One. No functional answers from them.

Well the second account that is now doing this is not a Capital One account.

mindtrip

Okay this is getting WAY worse. Now I open quicken today and do a OSU; suddenly a bunch of other accounts have the circle-with-a-slash saying I need to re-authorize after restoring from backup. My wife and I both have USAA logins with separate accounts there, and I've always been able to track all of our accounts without difficulty. Now, however, her accounts downloaded fine but mine had the circle-with-a-slash, so I reauthorized my accounts. Immediately after linking the downloaded info with the correct accounts, I get a message that none of my wife's accounts "are found at USAA, you should disconnect them from one step update" and all her accounts now show a circle-with-a-slash. So I re-authorize them, after which I get the error that none of MY accounts are found, and all of mine once again have the circle-with-a-slash. Authorizing one set of accounts automatically deactivates downloading of the other person's accounts.

Come on, Quicken, this is absolutely ridiculous! Most married couples I know have separate accounts with separate logins at the same bank, and need to be able to track them both in the same Quicken file. I'm getting so sick of all the errors you introduce with every update. I've been using Quicken since 1999 but I'm about to cancel my subscription and use Personal Capital, Mint, and other online tools to manage my money, you've gotten so bad.