CC-506 Error for Paypal Mastercard (QWIN)

Started getting this error a couple of days ago and tried disconnecting online services and setting them back up, but will not connect at all now.


  • brewtoo64
    brewtoo64 Member ✭✭
    Same problem here. Worked fine until the last few days.
  • stevedm1
    stevedm1 Member ✭✭
    Same here, both regular PayPal and PayPal credit stopped connecting. Something has broken with online updates and not just PayPal. Since March 7th, besides PayPal I've had issues with Fidelity, and QVC/Synchrony.
  • DavidSmith
    DavidSmith Member ✭✭✭
    same here. paypal credit stopped connecting since 3/14
  • Dave1234
    Dave1234 Member ✭✭
    Same issue. I received a couple CC-506s and then decided to try to reset the account. Now it simply fails and says, "Sorry. We encountered an error. (It's not your fault)"
  • stevedm1
    stevedm1 Member ✭✭
    I did the same and that’s exactly what happened to me.
  • rheagrimm
    rheagrimm Member

    No longer able to add PayPal Credit to Quicken Update downloads. Seems to be a problem with Quicken.

  • jrn345
    jrn345 Member

    Me too.

  • Lorenzo
    Lorenzo Member ✭✭
    Same issue as well. Getting the message "Sorry. We encountered an error. (It's not your fault)". Please advise.
  • Quicken Anja
    Quicken Anja Moderator mod
    edited March 17

    Hello All,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    If you haven't already, please take a moment to review this error-specific support article regarding error CC-506.

    Additionally, we have forwarded this issue to the proper channels to have this further investigated. However, we request that you please navigate to Help > Report a problem within your Quicken program and submit a problem report with log files and screenshots attached in order to contribute to the investigation. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
  • stevedm1
    stevedm1 Member ✭✭
    This seems like the standard "reboot your computer" or "tighten the cable on your modem" advice. Something to waste our time while you try to figure out what is wrong. The last update is what seems to have broken online downloads. There are multiple tickets, both windows and mac, for multiple download issues since the beginning of March. If Quicken can't negotiate new deals with the financial institutions, just tell us. Don't waste our time.
  • maytersandwich
    maytersandwich Member ✭✭
    edited March 17
    You're so right stevedm1. You can't even follow those directions because the whole connection with Paypal is broken. If you try to add a new account and choose Paypal you get a connection error. Quicken needs to start working on the problem instead of telling me the equivalent of 'reboot your modem'. And yes, I know it's not my fault.
  • Paul Gerardi
    Paul Gerardi Member ✭✭
    Im having the same problem, contacted Quicken support & they are blaming Paypal. Of course Paypal blaming Paypal.
  • igor74
    igor74 Member ✭✭

    I'm having the same issue. Inadverently posted this on the Mac thread. Screen shot of the error I get when I try to re-connect the online service.

  • igor74
    igor74 Member ✭✭

    When I logged into Paypal and accessed Paypal credit, I noted this message, which showed up approximate at the same time the problem started for me. I don't know if it's related, but the coincidence is notable.

  • BobM4242
    BobM4242 Member

    Typical BS from Quicken, as said in earlier thread, can't they at the very least acknowledge there is an issue and they are working on it. The best is when the reset fails, it sets the account to have online deactivated. As you can guess my paypal accounts (4 in total) all stopped working a few days ago. 😕

  • igor74
    igor74 Member ✭✭
    Those of you having this problem should try to reconnect now. I was successful at re-linking to PayPal Credit within the last few minutes.
  • Brad T.
    Brad T. Member

    I have had this too - I tried deleting my PayPal/Synchrony credit card account, and then readding it. I was able to readd it, but when I downloaded the transaction history, it did so successfully, BUT - stopped at around 8-10 days ago, none of the transactions since around 3/10 downloaded… so I deleted again and will wait for a resolution.

  • Dave1234
    Dave1234 Member ✭✭
    I successfully reconnected my PayPal Credit Card yesterday. Transactions are downloading again.
  • stevedm1
    stevedm1 Member ✭✭
    Today they released a new Quicken update for Windows but it didn't fix PayPal. I was able to deactive and reactivate PayPal credit a few days ago, but my regular PayPal (Quicken calls it checking) isn't even found anymore.