Online Update Issue - Error Recovery Mode

TerrenceT

I am a long time Quicken user and been doing Online Update for years. In the last 3-4 (5?) weeks one of my accounts started giving me an error. The info told me to try again another day in case the servers were down (done, no luck) and then to call that finanacial institution. After calling the institution, we re-linked the account successfully.
However, my Quicken app keeps telling me that this account is in "error recovery" mode. How do I get Quicken to forget it had this error?

Quicken Kristina

Thank you for your response and for the screenshots,

You're getting that error recovery message because it wasn't able to successfully communicate with the financial institution. Unfortunately, the connection issue is a known issue. We are working towards a resolution, but do not yet have an ETA. You can track the status of the issue by bookmarking this Community Alert.

I apologize that I could not be of more assistance!

Quicken Kristina

Hello @TerrenceT,

Thank you for reaching out to the Community and telling us about your issue.  I'm sorry to hear you're running into this problem. What triggers this Error Recovery mode prompt to come up? If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Thank you.

TerrenceT

Hello @Kristina

Here are screen shots of what is happening. First the view of the account when I click One Step Update showing the account in "error recovery" mode. Second the One Step Update Summary showing an error occurred. Third, the explanation Quicken provides for the error. My ask here in this forum is to try to eliminate the account being in error recovery mode.

Thanks,
TT

Quicken Kristina

Thank you for your response and for the screenshots,

You're getting that error recovery message because it wasn't able to successfully communicate with the financial institution. Unfortunately, the connection issue is a known issue. We are working towards a resolution, but do not yet have an ETA. You can track the status of the issue by bookmarking this Community Alert.

I apologize that I could not be of more assistance!

TerrenceT

Thank you Kristina - When it is believed resolved, will that be posted to the community alert?

Quicken Kristina

Thank you for your reply,

Once a resolution is found, it will be posted to the alert.

Thank you.