PenFed stops downloading Credit Cards transactions, how to fix it?

mikek753b
mikek753b Member ✭✭✭
in Download, Add/Update Accounts (Windows)

for a month, after very long 503 issue all were worked Ok, but for a past week Quicken didn't download any new transactions, no new Online balance updates and no Errors ether.

It was strange not getting new transactions and I went to PenFed Web online to found many transactions there, but nothing on Quicken side.

I tried to "Reset Account", one by one for PenFed, but resulting window showed it found in thousands transactions for past many days and 0 transactions were in the Downloaded Transaction tab.

I had to manually export from PenFed Web and import those transactions for past week.

I see it's setup as "Pentagon Federal Credit Union" as "Express Web Connect"

How I can fix this issue?

anyone else has had the same issue with PenFed?

Best Regards
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Answers

  • belfen19
    belfen19 Member ✭✭
    I'm having the same problem, connects with no error, but no transactions downloading. Tried re-setting, but still no downloads.
  • hansenb40
    hansenb40 Windows Beta Beta

    Same issue. Don't dare do a reset due to fears of never getting it back after using the 'work around' to get downloaded transactions from last year.

  • kev52
    kev52 Member ✭✭
    I'm having the same issue.
  • LARK
    LARK Member ✭

    Same issue. Will update the online balance but I have to download transactions manually to show correct ending balance.

  • mikek753b
    mikek753b Member ✭✭✭

    I had session with Quicken support, tested via new Quicken file just for PenFed

    1. all accounts were found and created
    2. Checking account got balance and all transactions
    3. 2 credit card accounts just got a balance, but 0 transactions

    reset, deactivate, activate didn't help to load any transactions for credit cards.

    so far I'm back to manual penfed export and import into Quicken

    this was addressed before, but got brocken in past weeks again …

    I hope Quicken will fix this

    Best Regards
  • ernievjr40
    ernievjr40 Member ✭

    I have been having the same issue for the last two weeks. When I do a one-step update the online balance for my PefFed Credit card account will update but no transactions are downloaded. My Savings and checking accounts with PenFed will update and download OK but not the credit card account. I tried the resetting and deactivating the account and then reactivating the account but that didn't help at all. Has anybody had any contact with Quicken Support and what is thee response besides we know about the problem and are working on it. I had problem with PenFed before and the problem went on for months before it was resolved.

  • Quicken Kristina
    Quicken Kristina Moderator mod

    Hello All,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience!

    Thank you.

    Quicken Kristina

  • Joe Roksewicz
    Joe Roksewicz Member ✭✭
    I'm having the same problem also.

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