Why does the Bills and Income area always lock up or freeze?

jlblack54
jlblack54 Unconfirmed, Member ✭
edited March 19 in Errors and Troubleshooting (Windows)

I enter a transaction or try to UpDate a bill it will not do it or it Locks Up and Quiken quits working? This has been happening sense the 1st Update this year. Some added something and it has not work right sense.

Answers

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @jlblack54,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    To clarify, every time you navigate to your Bills&Income tab, Quicken freezes?

    If so, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

    Validate: 

    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:

    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Please let me know how this goes!

    -Quicken Jasmine

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