Why does the Bills and Income area always lock up or freeze?

jlblack54
jlblack54 Unconfirmed, Member ✭
edited April 24 in Errors and Troubleshooting (Windows)

I enter a transaction or try to UpDate a bill it will not do it or it Locks Up and Quiken quits working? This has been happening sense the 1st Update this year. Some added something and it has not work right sense.

Answers

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @jlblack54,

    Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue.

    To clarify, every time you navigate to your Bills&Income tab, Quicken freezes?

    If so, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

    Validate: 

    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:

    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Please let me know how this goes!

    -Quicken Jasmine
  • reallycc
    reallycc Member ✭

    I am having the same problem this year. The only way I have found to get it to work and not crash is to validate the file EVERY time (and do not shut down) before I select the Bills tab. I tried the super validate and it did not work. Any other suggestions to permanently resolve? Thanks

  • Quicken Kristina
    Quicken Kristina Moderator mod

    Thank you for your reply,

    When did this issue start? Was there anything that happened just before the issue started, such as a power surge, power outage, computer or program unexpectedly closing, etc? Do you keep your Quicken file on your C: drive, on a shared network drive, or synced with a cloud storage service (such as OneDrive or Dropbox)? Have you tried restoring a backup from before the issue started to see if the restored file functions properly?

    Thank you.

    Quicken Kristina

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