Cannot login - changed password- I am outside US (edit)

Hi all, just purchased a new subscription after many years and am unable to use it.

I logged into my account prior to the purchase/download, then decided to change what was a very old password.

Received the code, entered it, added a new password, received a message and an email that the password was changed, then failed to login on the website and/or the software.

The old password doesn't work, the (5) new passwords don't work.

I am (currently) outside of the US, if that makes any difference.

Appreciate any suggestions you may have, thank you


  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭

    Being outside the US …

    are you just connecting to Internet from wherever you are - or using a VPN ?
    Do you receive the "invalid credentials" error message ?

    QWin Deluxe Subscription - Win10
  • MZ1
    MZ1 Member

    I tried both, without the VPN first.

  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭

    Have you tried a VPN connection to a US IP address?

    Quicken Subscription HBRP - Windows 10
  • MZ1
    MZ1 Member

    Yes, when I tried the VPN I used the US locations