Unable to update Amex card transactions.

mhall1144

Do you have a simple answer to this problem? Nothing works and it's not updating. I have new Quicken, new computer etc.

Boatnmaniac

Have you been downloading from Amex in the past or are you trying to set up the account for the first time?

mhall1144

I have downloaded transactions for 5 years. I updated new link and it just goes round and round and nothing happens,

Boatnmaniac

From the number of posts in Community I'm seeing about Amex it seems this reauthorization process has not been proceeding very well. Some are saying that they just kept trying and eventually their accounts were reauthorized. Others, not so much. I don't have an Amex account so I can't provide any personal experience insight on this but I can perhaps toss out some questions/ideas that might be of assistance.

Which setup link are you trying to use?

If your Amex card is an employer sponsored business card, there is a thread where a couple of people have said using the American Express - Delegate setup link worked for them: Authorizing American Express.

Also, I noticed that in addition to the American Express setup link there is an American Express - Banking setup link. I'm not sure what the difference is between these two is but if you haven't tried setting up with either one of these it might be worthwhile doing so.

mhall1144

Thank you. The setup link is through Quicken. It's a personal card. AMEX said its not their problem.

mhall1144

I don't see a delegate link that you sent.

Boatnmaniac

Whenever "setup link" is mentioned in Community it refers to the setup links found in Quicken via Add Account or Set Up Now.

But first I think we should back this up a little and walk through this step-by-step to make sure we are marching down the right path. In Account List (under the Tools menu) for your Amex card account:

• What does it say in the Transaction Download column? Not Available…or Yes (Direct Connect)…or Yes (Express Web Connect)…or Yes (Express Web Connect+)…or Yes (Web Connect)?
• What does it say in the Financial Institution Name column? Be sure to respond with the exact and complete wording shown. There are many different American Express set up links and the exact wording it is important to understand what the exact wording is.

This information will help to define what the next step(s) should be.

mhall1144

Not sure where that is. However it says "set up now" and then we go round and round and nothing happens,

Boatnmaniac

https://community.quicken.com/discussion/comment/20349002#Comment_20349002

To access the Account List see the following picture.

Once Account List is open, look for your Amex account and then look in the Transaction Downlaod and Financial Institution Name columns to get the information requested.

mhall1144

I don't mean to be dumb but wherever I access the accounts and go through motions. AMEX says its authorized and then when I go to download it says set up online again.

mhall1144

Your accounts have been authorized successfully!
You will now be redirected back to Quicken. If you are not redirected in a few seconds, you can close this window and return to Quicken

Boatnmaniac

Well, since you haven't provided the information requested my ability to assist you is much impaired. A few comments/suggestions:

1 - There have been reports of an ongoing issue with some (not all) users where EWC+ connections continuously require needing to be reauthorized. This has been happening with Amex but also with other financial institutions that have switched to the EWC+ connection method. As far as I know, there is no confirmed fix for this at this time.

2 - Which version of Quicken are you running? Go to Help > About Quicken to see this. The 2/9/2023 Announcement of Amex switching to EWC+ stated that you need to be running whatever the current version was as of that date which I think was R47.7 or R47.11.

https://community.quicken.com/discussion/7928919/american-express-update

If you are running anything older than one of these I would suggest you update to the latest version via the Mondo Patch which can be downloaded and installed from here: https://www.quicken.com/support/update-and-patch-20182019-release-quicken-windows-subscription-product .

3 - Another suggestion that might (but might not) help is to do the following.

• In the Opening Balance transaction Memo field: Enter and save the dollar amount of the Opening Balance.
• Backup your data file before proceeding.
• Account Register > upper right Gear icon > Edit Account Details > Online Services tab > Deactivate.
• Tools > Add Account > click on the American Express icon. This should start taking you through the authorization process. It should look identical to what happens with Set Up Now but Add Account is sometimes a more reliable way to set up online services with a financial institution.
• During this process you might be requested to make a decision regarding what to do with what is downloaded. If this happens make sure you Link the download to your current Amex account in Quicken.
• Check the Account Register balance: Does it match the Online Balance? If so, you are done. If not, check the Opening Balance dollar amount and if it does not match what you earlier entered into the Memo field, edit the dollar amount to match what is in the Memo field. If the Account Register balance and Online Balance now match, then you are done. If not, proceed to the next step.
• Scroll through the Account Register starting with the current date and going back as far as 90 days lookinig for duplicate transactions. If you find any, manually delete one of each duplicate you find. If the Account Register balance and the Oonline Balance now match, then you are done.
• If the balances still do not match, let me know.

I hope one of these steps might have helped. Of course you will not know until you have tried running One Step Update or Update Now a few times. If none of these resolve the issue I have one other long-shot suggestion we can walk through. Let me know.

mhall1144

Thanks for your help. Nothing has changed. I imagine something at Quicken is not seeing the approval by amex. Worst in years. Guess I'll just wait for a miracle or something. Here the last time I tried. Nothing new here.

You have successfully authorized American Express to share your American Express account information with Quicken, who now has access to your information as directed. You can revoke this authorization and stop further sharing of your American Express information at any time through our web site, where available, or by revoking your consent directly with your authorized third party.

Click Return to go back to your authorized third-party site where you will be governed by and subject to their commercial, privacy and security policies and practices.
Then you can't return to quicken.

Boatnmaniac

@mhall1144 - "Click Return to go back to your authorized third-party site where you will be governed by and subject to their ommercial, privacy and security policies and practices. Then you can't return to quicken."

So, your Amex account is being authorized. That is good.

It is not uncommon to not be taken back to Quicken when the Financial Institution completes the online authorization process. It does not mean that the authorization process did not complete. It has happened with me with Chase and Capital One. When it has happened to me I just manually closed the browser (or browser tab) and then I was able to continue to using Quicken where I had left off. Have you tried just closing the browser when it does not automatically take you back to Quicken?

mhall1144

Yes. Tried again today but not luck.