downloading transactions from Charles Swab not working

I followed the process recommendated by support and one account was updated yesterday. I had updates to three of the accounts this morning and not downloads happened. when will this issues be fixed??????


  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    Hello @James Koski,

    Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.

    We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached in order to contribute to the investigation.

    While you will not receive a response through this submission, these reports will help our teams further investigate the issue. The more problem reports we receive, the better.

    We apologize for any inconvenience! Thank you.


    -Quicken Jasmine
  • James Koski
    James Koski Member

    so what exactly do you want me to do just reporting a problem with log file does not seem like an good way to capture the information needed to help resolve this issue.

This discussion has been closed.