ONGOING 4/19/23 Multiple Banks - "Quicken couldn't find any accounts to add"

We have received reports of users getting the "Quicken couldn't find any accounts to add." error when attempting to update/connect their accounts with multiple banks.

So far, we've confirmed the following FIs:

Chartway Federal Credit Union
Stanford Fed Credit Union
CBI Community Bank
First Community CU of Houston
American Airlines FCU
First Republic - Digital Banking
First Citizens Digital Bkng Web
Elements Financial
OnPoint Community CU
Greenstate Credit Union
Consumers Credit Union-Illinois
Camden National Bank
Umpqua Bank
Robins Financial Credit Union
Community Bank and Trust
Community Bank and Trust - Waco TX
Customer Bank
Community First CU
First Credit Union
Exchange Bank - Santa Rosa
First Command Bank

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!
(Ticket #10162042)

-Quicken Anja


  • Quicken Anja
    Quicken Anja Moderator mod

    UPDATE 4/12/23

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Anja
  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    ONGOING 4/19/23 

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Jasmine