ONGOING 5/8/23 Morgan Stanley Wealth Management - "Sorry. We encountered an error."
Customers with Morgan Stanley Wealth Management reported that they are receiving a "Sorry. We encountered an error. (It's not your fault.)" in QWin and “An unexpected error has occurred. Please try again later. OFX Error: 16503” in QMac.
We have teams working on the issue, now, although we do not currently have an ETA. We apologize for the inconvenience this causes and we thank you for your patience.
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(Ticket # 10203466, CTP-6608)
We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience.
This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.
We apologize for any inconvenience and appreciate your patience.