ONGOING 5/10/23 Crashing on Quicken Windows

Quicken Jasmine
Quicken Jasmine Moderator mod
edited May 10 in Alerts, Online Banking & Known Product Issues

We've seen reports of Quicken crashing (not freezing) for users while they are taking certain actions within Quicken for Windows.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!
(Ticket #10207431)

-Quicken Jasmine
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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    edited May 10

    UPDATE 5/3/23

    If you encounter this issue, please go to Help>Report a Problem and submit a problem report with log files and a sanitized copy of your data file attached. While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Jasmine
  • Quicken Anja
    Quicken Anja Moderator mod

    ONGOING 5/10/23 

    This issue remains ongoing and our teams continue to work toward a solution. We continue to request that if you are experiencing this issue, please go to Help > Report a Problem and submit a problem report with log files and a sanitized copy of your data file attached as requested in the previous update above.

    No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available. We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Anja

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