UPDATED 8/23/23 Discover Bank and Discover Card- Not able to Add/Update Accounts

Quicken Jasmine

We are getting reports that customers who are trying to connect and update accounts for Discover Card and Discover Bank are getting the following message:

"Sign into Discover Bank Failed, Try again."

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!
(Ticket #10259485/CTP-6842)

Quicken Anja

UPDATE 5/30/23

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Jasmine

ONGOING 6/6/23 

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Anja

UPDATE 8/23/23

We have been notified that a fix has been implemented. Users should now be able to successfully add and connect accounts. However, if you still experience any issues, we advise you to please sign out of your data file completely and then sign back in to refresh the registration token for your Online Connected Services by following the instructions provided below.

Windows

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

Mac

1. Navigate to the Quicken dropdown menu
2. Sign Out...
3. Sign back in using your Quicken ID (email) and password 
4. Follow the prompts to be taken back to your data file after signing in

If you still continue to experience an issue after performing these steps, then we advise that you please contact Quicken Support directly by chat or phone for further assistance and escalation.

Thank you!