ONGOING 6/8/23 Refreshing a Biller Displays "Unable to update billers" Error

Quicken Anja
Quicken Anja Moderator mod
edited 8:08AM in Alerts, Online Banking & Known Product Issues

We are seeing an issue with the "Refresh Bill" function returning an "Unable to update billers" error happening in Quicken for Windows

This is impactful because of the "pending" use case, which is very common. When a biller goes into pending, we display a “Fix it” flow for the user, which relies on this refresh functionality. Using it displays the error. 

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!
(Ticket #10264452/QWIN-22078)

-Quicken Anja
Tagged:

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    UPDATE 6/1/23

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Anja
  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    ONGOING 6/8/23 

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Jasmine

Categories