ONGOING 6/20/23 PayPal Credit, MasterCard &Crypto - "Sorry. We encountered an error...".

We have identified that users with PayPal Credit, MasterCard and Crypto are receiving "Sorry. We encountered an error. (It's not your fault.)" in QWin and "Quicken couldn't find any accounts to add." in QMac when attempting to add an account.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!
(Ticket #10285284/CTP-6494)

-Quicken Jasmine

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Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    UPDATE 6/13/23

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod

    ONGOING 6/20/23 


    This issue remains ongoing, and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc., become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Jasmine

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