what's going on with One Step Update (edit)

Two days and the issue continues: cannot connect to Barclays, Citi, and Schwab. When I try to correct it, the system gives be blank pages in the login subroutine.


  • Hello @drapehead,

    Thank you for reaching out to the Community and telling us about this issue.  I'm sorry to hear you're running into this problem. Did this issue start 2 days ago? Did all three financial institutions stop connecting at the same time? Are you getting any error messages or codes when you try to update?

    Thank you.

    Quicken Kristina

  • pclove63
    pclove63 Member

    Sorry to hear you are having this problem, but glad that I am not the only one. Having problems with Schwab update since 9/15. I have followed the instructions to reconnect to my Schwab account at least 5 times. Schwab says it worked but Quicken still gives me an error when trying to update the accounts. Trying to deactivate or even delete the account results in nothing happening at all or the "circle of death" which can only be stopped by using the task manager to close the app. Sometimes Quicken says that it cannot connect to Quicken servers. Sometimes I get CC-800 error. Sometimes the error is CC-501. So far, Citibank and Chase seem to be ok.

  • Rickyrat69
    Rickyrat69 Member ✭✭
    edited September 20

    [Removed - Violation of Community Guidelines]

  • Kroth
    Kroth Member ✭✭
    edited September 19

    [Removed - No Soliciting]

  • UKR
    UKR SuperUser ✭✭✭✭✭