ONGOING 10/14/23 Thrift Savings Plan Shows $0 Balance When Adding Investment Accounts

Quicken Jasmine
Quicken Jasmine Moderator mod
edited October 14 in Alerts, Online Banking & Known Product Issues

Our teams have discovered that users trying to connect with Thrift Savings Plans are showing a $0 balance after adding their accounts. Users may also receive an error message stating, "Quicken could not find any accounts for this bank" when attempting to add their accounts.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!
(Ticket #10511336)

-Quicken Jasmine
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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    RESOLVED 10/6/23

    This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing this.

    Thank you!

    -Quicken Anja
  • Quicken Kristina
    Quicken Kristina Moderator mod

    REOPENED 10/6/23

    This issue has been reopened due to the volume of reports received and is now considered to be ongoing. Our teams are at work on a resolution, although we have no estimated timeframe regarding this matter. We appreciate your patience and we apologize for any further inconvenience this causes.

    Thanks!

    Quicken Kristina

  • Quicken Kristina
    Quicken Kristina Moderator mod

    ONGOING 10/14/23 

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    Quicken Kristina

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