UPDATED 11/1/23 - Multiple Financial Institutions - CC-502/FDP-102

Our teams have identified an issue with multiple financial institutions receiving a CC-502/FDP-102. This is occurring due to the service provider that handles MFA (multifactor authentication) for these financial institutions is having issues.

Here is a list of financial institutions that we have seen experiencing this so far:

  • Aloha Pacific FCU
  • Fair Federal Credit Union
  • First Bank CA, MO, IL
  • First Interstate Bank I-Bank
  • L&N Federal Credit Union 
  • Macy's Credit Card
  • Mechanics Bank CA 
  • MECU Credit Union
  • Midland States Bank Consumer
  • Millennium Bank TN
  • Neches Federal Credit Union 
  • OceanFirst Bank NJ 
  • Providence Federal Credit Union
  • Royal Credit Union
  • State department FCU
  • Valley Bank Consumer 
  • Wright-Patt Credit Union
  • Columbia Credit Union
  • The Summit FCU
  • Triangle Credit Union
  • Truliant FCU
  • WESTconsin Credit Union
  • Horizon Credit Union
  • Liberty Federal Credit Union 
  • Tech Credit Union
  • Teachers Federal Credit Union
  • California Credit Union
  • Columbia Bank NJ
  • Brannen Bank
  • First Community Credit Union
  • Citizens Bank
  • Sharonview Federal Credit Union
  • Eastman Credit Union
  • Y12 Federal Credit Union
  • EECU - Fort Worth
  • Fulton Bank WebConnect
  • Mazuma Credit Union
  • Rockland Federal Credit Union
  • Tropical Financial CU

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!
(Ticket #10535518)

-Quicken Anja


  • Quicken Anja
    Quicken Anja Moderator mod

    UPDATE 10/25/23

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Anja
  • Quicken Anja
    Quicken Anja Moderator mod

    ONGOING 11/1/23 

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Anja