ONGOING 11/22/23 Citizens Bank - Mid Atl Cons. Web - $0 HELOC Account Balance
Since we have begun blocking certain financial institutions, downloads may result in a message reading "Quicken could not find any accounts for this bank". This is the intended behavior.
We are aware of the issue with Citizens Bank - Mid Atl Cons. Web downloading HELOC accounts with $0 balances. This is mainly occurring on Quicken Classic for Mac using Quicken Connect.
This is happening because our OFX Screenscrape (a form of EWC/Quicken Connect) is able to successfully capture account details but is unable to capture account activity. This is causing the accounts to be successfully added but showing a $0 balance with no activity. We are working with the appropriate parties so that our screenscrape is capturing all of the correct information.
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(Ticket # 10586262)