Quicken Says There Are Transactions to Accept But I Do Not See Any

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Quicken Says There Are Transactions to Accept But I Do Not See Any to review and accept. The account bar name shows RED flag beside account name indicating transactions to review. However there are no transactions showing in the downloaded transactions tab. And I tried deactivating account, rebooting, . This started about two weeks ago and only on one of my credit card accounts. I am a long time Quicken Classic Deluxe user. I have done updates. Now on R52.33.

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  • Quicken Jasmine
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    Hello @jimspud,

    Let’s try a few troubleshooting steps for this issue—these steps should resolve things for you, but if not, please come back and post more about your experience so we can investigate. 

    It sounds like you already followed some of the steps in this article; can you confirm that you did all of the steps below?  If not, please give it another shot and let us know the results.

    Don't forget to first backup your Quicken file.

    Before you begin

    Ensure the Search bar above the register is cleared. Text in the Search bar will adjust the register to only show transactions that match that text. 

    First, turn automatic entry off

    1. Press Ctrl+A on the keyboard to bring up the Account List, then click the Edit button next to the affected account in the list.  
    2. In the Account Details window, click on the Online Services tab then click Automatic entry is

    1. Select No on the next dialog box and click OK. Automatic entry should show as "Off" now.
    2. Click OK to close the Account Details window, then click Done on the Account List.
    3. Close Quicken, wait a few seconds, then re-open it. The transactions should appear upon re-opening Quicken.

    Note: If you have multiple accounts affected by this issue, you can make the change outlined above to all the accounts at once by going to Edit > Preferences, then going to Downloaded transactions and unchecking the box next to Automatically add to banking registers.

    Then, check the account register and Online Center

    Quicken will show you downloaded transactions in multiple locations. The following information shows you how to check for downloaded transactions in the account register and Online Center.

    1. Open the account register and select Downloaded Transactions at the bottom of the register.
      • If there are transactions listed, accept them to the register.
      • If there are not any transactions listed, proceed with the next step.
    2. Choose the Tools menu > Online Center.
    3. Select Transactions.
      • If transactions are listed, click Compare to Register and accept the transactions. Note: Compare to Register will display online payments on the initial screen. After accepting your online payments, click ContinueNext or Done to see the rest of your downloaded transactions.
      • If no transactions are listed or Compare to Register does not allow you to accept the transactions, proceed to the next section.

    Lastly, correct data issues

    If the Quicken data file is damaged, you might receive prompts about downloaded transactions when you don't have any downloaded transactions. 

    If you know when this issue began, the best solution is to restore a backup created before this issue began.

    If you do not have a backup to restore, Quicken has a built-in utility, Validate, that will correct many data issues. Please note this does not correct all issues and these steps should be taken if the other steps outlined did not resolve the problem.

    1. Choose the File menu > Copy or Backup File.
    2. Select Create a copy or template, then click Next
    3. Accept all defaults and click Save Copy.
    4. Open the New Copy when prompted.
    5. Choose the File > Validate and Repair File.
    6. Select the new copy created in step 3 and click OK.

    Note: Depending on the size of your data file, you may need to wait a while for the validation process to finish. Do not use the Task Manager to close Quicken. Quicken displays an error message if it cannot validate the file. If Quicken is able to validate the file and any errors are found, Quicken displays a message, "Data losses were found in your file." You can view the log file for more information.

    When the validation process is complete, you will need to Reactivate your accounts for transaction download in the new file copy.

    1. Go to Tools > Add Account.
    2. Select the bank for the deactivated account(s). If prompted, select the connection method.
    3. Enter your credentials and click Connect.
    4. When the list of located accounts appears, choose LINK next to each account you want to reactivate.
    5. Click Next then Done on the last prompt.
    6. After all of your accounts have been Reactivated, complete the Check the account register... section steps above again.

    -Quicken Jasmine

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  • blb110
    blb110 Member
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    I have the same problem. I get to the point below in the online center and it says there is one transaction, but when I click "compare to register" nothing happens

    1. Choose the Tools menu > Online Center.
    2. Select Transactions.
      • If transactions are listed, click Compare to Register and accept the transactions. Note: Compare to Register will display online payments on the initial screen. After accepting your online payments, click ContinueNext or Done to see the rest of your downloaded transactions.

  • kbdgr
    kbdgr Member ✭✭
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    Having the same issue here and the above troubleshooting steps did not help. I even tried restoring from a backup file and the same issue exists there. I had loaded Quicken prior to Jan 1 and it had worked just fine. Anyone find a solution to this?

  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @blb110 & @kbdgr,

    If the instructions from the support article that was previously provided by @Quicken Jasmine fail to resolve this issue, then as stated at the bottom of the article, you will need to contact Quicken Support for further assistance and possible escalation if they see fit.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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  • kbdgr
    kbdgr Member ✭✭
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    @Quicken Anja 1. Uninstall Quicken, 2. Restart computer, 3. Reinstall Quicken, 4. Reopen original Quicken data file = fixed it.

  • Quicken Anja
    Quicken Anja Moderator mod
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    @kbdgr thanks for the update! Glad to hear you found a solution that worked for you. 🙂

    -Quicken Anja
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This discussion has been closed.