Quicken password entry

Periodically I am asked to enter my Quicken password. I haven't changed it. It's not after an update. It appears to be required randomly. Why? This seems suspicious to me.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @EWagner635,

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password (this screen is not a pop-up box)

    Keep in mind that the sign-in pop-up dialog may continuously keep popping back up throughout this process, in which case you will need to continue closing it each time it pops up until you reach the full sign-in screen.

    I hope this helps!

    -Quicken Anja
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  • EWagner635
    EWagner635 Member ✭✭

    The reason I have to log in is because I am signed out, apparently automatically, randomly, for some unknown reason. Why does that happen?

  • Quicken Anja
    Quicken Anja Moderator mod

    Thank you for clarifying!

    Could you please provide a screenshot of the log in screen you receive? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    -Quicken Anja
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  • EWagner635
    EWagner635 Member ✭✭

    This happened on 1/15 and now again today. I did not log out, just closed the Quicken program.

  • mitch cohen
    mitch cohen Unconfirmed ✭✭✭

    I too am being challenged daily to enter my Quicken ID and password most every time I do a one-step-update … like never before. It's happening multiple times per day for weeks now.

  • EWagner635
    EWagner635 Member ✭✭
    edited February 10

    Happened again to me on 2/10, for no reason as I didn't log out. Any update? Kind of concerning considering everything bad we hear about cybersecurity.

  • mitch cohen
    mitch cohen Unconfirmed ✭✭✭

    Still happening to me every … single … day.

  • QuickUserPSP
    QuickUserPSP Member ✭✭✭

    @EWagner635 - do you access multiple files, or share a file? Have you tried doing a Validate or Super Validate?

    I find this happens sometimes to me when I access multiple files or restore a backup.

    @mitch cohen - I have had this happen to me a couple of times. Each time I was troubleshooting some connection issues. I find that if I restart Quicken it goes away. Also, rebooting the computer doesn't hurt.

    Try to keep track of what you were doing before this happened and see if there is a pattern.

  • EWagner635
    EWagner635 Member ✭✭

    @QuickUserPSP I only use a single file local on my PC (I'd love to be able to use a file on my network drive BTW but at one point I was told that wasn't possible). I've don't many Val and SuperVal for other problems, ie. accounts that no longer download after an update and/or memorized auto transactions that I've deleted that keep entering into my register. But still get logged out periodically.

  • QuickUserPSP
    QuickUserPSP Member ✭✭✭

    @EWagner635 honestly, I really wouldn't worry about it unless you start getting asked every time you sign into Quicken, or do an OSU. The worst thing to happen is when you cannot log back in. But again, if you have it happen once in a while, I wouldn't worry about it.

    One other thing, you stated that you have done many validates. One thing to note - if you do a super validate but instead of [Ctrl-Shift] +Validate, you accidently just do a [Ctrl] + Validate, you will be forced to sign in again with your Quicken ID, the next time you open Quicken. I am not saying that that is what happened, but it could be a possibility.

  • EWagner635
    EWagner635 Member ✭✭

    I am worried about it. We should all be worried about security. If I'm logged in, what or who is logging me out? Is there a bot hitting the quicken servers trying to log into accounts and the servers log an account out after failed attempts? Is it a software upgrade? A software bug? Security should be top of everyone's mind today given the world events and what we know enemy nations are doing to America's systems. For example, where are the quicken servers located that I log into? In America or some foreign land.

  • EWagner635
    EWagner635 Member ✭✭

    Happened again 2/20. Moderator, any suggestions?