UPDATED 2/20/24 NelNet Student Loans FDP-105/155

Customers are receiving error FDP-105 when attempting to access NelNet Student Loans. This appears as an FDP-105 error in QMac and "Sorry. We encountered an error.(It's not your fault.)" in QWindows.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!
(Ticket #10814721)

-Quicken Anja
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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    UPDATE 2/15/24

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Anja
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  • UPDATE 2/20/24

    This alert has now been updated to include an FDP-155 error. This error is caused by a long-term block placed by the financial institution. Please get in touch with NelNet directly for more information.

    Thank you!

    -Quicken Jasmine

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