UPDATED 3/16/24 CitiBank Missing Transactions (Express Web Connect+/Quicken Connect)

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Quicken Jasmine
Quicken Jasmine Moderator mod
edited March 23 in Alerts, Online Banking & Known Product Issues

Our teams have discovered an issue where users are unable to download transactions with their CitiBank accounts using Express Web Connect+/Quicken Connect. We believe that the cause of this issue can be a late Express Web Connect+ cutover date or an expired API token.

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!
(Ticket #10868241)

-Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    UPDATE 3/5/24

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    ONGOING 3/12/24 

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Jasmine

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  • Quicken Kristina
    Quicken Kristina Moderator mod
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    UPDATE 3/16/24

    To troubleshoot this issue, please follow these steps:

    1. Backup your Quicken file.
    2. Deactivate all the accounts associated with Citi.
    3. Navigate to Citi Bank's website, look for third-party apps, and unlink Quicken.
    4. After unlinking accounts, return to Quicken and attempt to Add the Citi Bank accounts using the "+" button.
    5. Carefully relink your Citi Bank accounts with the corresponding Quicken accounts.

    If the issue persists after following these steps, please contact Quicken Support. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    Quicken Kristina

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