UPDATED 6/12/24 Navy Federal Credit Union error HTTPS 500 & 400 when customers try to reauthorize

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Customers are reporting that they are getting the prompt to reauthorize, but are unable to complete the process. They get the redirect to Navy Federal Credit Union’s website, are able to login, review info, select the accounts to share, and then, instead of going back to Quicken, they get an error message. 

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!

(Ticket# 10953302/CTP-9585)

Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Moderator mod
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    UPDATE 4/8/24

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Moderator mod
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    ONGOING 4/15/24 

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    Quicken Kristina

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  • Quicken Anja
    Quicken Anja Moderator mod
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    UPDATE 6/12/24

    Some users report that after entering their credentials, they receive a 400 or 500 error message, because of a known issue wherein NFCU is rejecting the connection from Quicken, which is not yet fixed.

    If this happens, users should ensure they are on the latest browser version, or (for Mac users) the latest OS as well.

    If that doesn’t work, the user must contact NFCU directly, as their servers are blocking our connection.

    Please refer to this support article for more info: https://www.quicken.com/support/why-am-i-receiving-message-about-my-navy-federal-credit-union-accounts/#section-windows-5

    This issue remains ongoing, and we do not have an ETA on resolution at this time. This Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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