ONGOING 6/14/24 Schools First FCU - $0 Balance when adding 403(b) accounts

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We know about the issue with Schools First FCU downloading 403(b) accounts with $0 balances. This mainly occurs on Quicken for Mac using Quicken Connect.

This is happening because our OFX Screenscrape (a form of EWC/Quicken Connect) is able to successfully capture account details but is unable to capture account activity. This is causing the accounts to be successfully added but showing a $0 balance with no activity. We are working with the appropriate parties so that our screenscrape captures all the correct information.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!

(Ticket# 11079774/CTP-10096)

Quicken Kristina

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Comments

  • Quicken Janean
    Quicken Janean Moderator admin
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    UPDATE 5/31/24

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    Quicken Janean

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  • Quicken Janean
    Quicken Janean Moderator admin
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    ONGOING 6/14/24

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    Quicken Janean

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