UPDATED 8/30/24 R57.12 Backup fails- Unable to create the destination data file

Quicken Janean

Users who have installed Quicken version 57.12 are experiencing backup failures. When attempting to run a backup, the process ends with an error message stating, "Unable to create the destination data file," followed by "File NOT backed up.".

This has been escalated internally.

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Thank you!

(Ticket #11117230)

Quicken Jasmine

RESOLVED 6/18/24

This issue has been marked as resolved, as it was fixed in the latest release (R57.16). However, this Alert will remain available for those who may still be experiencing this.

Thank you!

Quicken Kristina

REOPENED 7/21/24

This Alert has been reopened as we have received reports that users are still experiencing this issue.

Thanks!

Quicken Kristina

ONGOING 8/4/24

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!

Quicken Kristina

UPDATE 8/30/24

If you are still encountering this issue, please check which version of Quicken you are running (you can do this by going to Help>About Quicken). If you are still on version R57, please update your Quicken. If the issue persists after you've updated to the current version of Quicken, please contact Quicken Support for further assistance.

Thank you!