CLOSED 7/15/24 Texas Trust Credit Union - FDP-105 / “Sorry. We encountered an error."

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We have identified that Texas Trust Credit Union users receive an FDP-105 in Quicken Classic for Mac & “Sorry. We encountered an error. (It’s not your fault.)” in Quicken Classic for Windows.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!
(Ticket #11137730/CTP-10296)

-Quicken Anja
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Comments

  • Quicken Anja
    Quicken Anja Moderator mod
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    UPDATE 7/3/24

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod
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    ONGOING 7/10/24 

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Anja
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  • Quicken Kristina
    Quicken Kristina Moderator mod
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    CLOSED 7/15/24

    This alert has been closed due to low activity. However, this issue is still ongoing and is still being investigated.

    Thank you!

    Quicken Kristina

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