ONGOING 7/16/24 American Express - Missing Savings Account

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Our teams have discovered an issue with American Express users attempting to add or update their savings accounts, encountering several different scenarios:

  1. Users with ONLY a savings account see the message "Sign into American Express bank failed. Try again." when redirected to Quicken after attempting to connect to the American Express OAuth BID.
  2. Users with BOTH credit card and savings accounts will only see their credit card accounts discovered in the American Express OAuth BID and the American Express - Banking BID.
  3. Users with a savings account connected to the American Express Bank, FSB BID are experiencing update issues, prompting them to attempt a connection to the American Express - Banking BID.

Ultimately, users cannot connect their Savings accounts to American Express.

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!
(Ticket #11147953)

-Quicken Jasmine

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Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    UPDATE 7/9/24

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Jasmine

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    ONGOING 7/16/24 

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Jasmine

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