How to fix a "1 Payment to Send" issue

Jim21

Windows 10 system, Quicken Classic Deluxe build 27.1.57.26

On my Bills & Income Screen there is a notice "1 payment to send" but there is no payment listed when I click on the send button. The process completes the update but the notice remains. How can I fix this. I thought of restoring a backup but it will take me back a couple of weeks. I'd rather not do that if possible. Is there another way?

Quicken Kristina

Hello @Jim21,

The issue you describe could be caused by a couple things. It could be a file-specific issue. It's also possible that your account in Quicken is failing to properly see the information on the financial institution side. To check for file-specific issues, I suggest that you try validating and/or super validating your data file.  Please save a backup file prior to performing these steps.

Validate: 

1. File
2. Validate and Repair File...
3. Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

1. File
2. Hold CTRL + Shift and click Validate and Repair File...
3. Super Validate File
4. Click OK
5. Close the Data Log
6. Close Quicken (leave it closed for at least 5 secs)
7. Reopen Quicken and see if the issue persists.   

If the issue persists, then you'll want to deactivate/reconnect the account to ensure it's properly synced with the financial institution. Make sure you have a recent backup, then deactivate the problem account and reconnect it by going to Tools>Add Account and following the prompts (Note: if you have the account connected by Direct Connect, please make sure you reconnect it using Direct Connect), being careful to link it to the correct nickname in Quicken. Once the account is reconnected, test to see if the issue persists.

Please let me know how it goes!

Jim21

Validate did not solve the issue. Super Validate unsuccessful as well but messed up my reminders. Had to restore my backup. Deactivating the problem account is impossible since Quicken is not indicating which bill needs to be sent. I guess I will just deal with the fact the each time I close Quicken it will tell me I have unsent payments and I will ignore it. I may try to restore a backup from 3 weeks ago but I'm not sure I want to take the chance of really fouling up my accounting which up to this point has been 100% perfect. I sure hope this issue was not caused be a recent Quicken update. I hace been a Quicken user for decades but my loyalty is beginning to wane.

Thanks for your input.

Quicken Kristina

Thank you for your reply,

Do you use more than one payment account for your bills? If you do, and you're not sure which one to deactivate to troubleshoot this issue, I recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation as needed.  The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

I apologize that I could not be of more assistance!