ONGOING 8/21/24 The Golden 1 Credit Union - Missing Account

Quicken Anja

We are getting reports that customers trying to add or reconnect accounts from The Golden 1 Credit Union don't show up on the add/link page to be able to link to Quicken. This is happening with customers who had to disconnect and reconnect existing accounts or customers who are trying to add the accounts as new. From what we are seeing, credit card accounts are missing.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!
(Ticket #11215792/CTP-10669)

Quicken Anja

UPDATE 8/14/24

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Anja

ONGOING 8/21/24 

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!