ONGOING! 10/1/24 Citibank - "Your Request Has Failed"
Citibank deployed a fix on their server yesterday (9/16) that is supposed to resolve an issue where users are presented with a "Your Request Has Failed" message after attempting to authorize their accounts via Express Web Connect+. However, if you are still experiencing this, we ask that you please contact Quicken Support for further assistance.
Impacted Bids:
- CitiBusiness Platinum Select Credit Card
- CitiBusiness PremierPass MasterCard
- AT&T Universal Card
- Citi AAdvantage MasterCard
- Citi Choice Visa
- Citi Diamond Preferred MasterCard
- Citi Dividend Platinum Select Card
- Citi Dividend Platinum Select Card for College Students
- Citi Drivers Edge Card for College Students
- Citi Drivers Edge Platinum Select Card
- Citi Gold AAdvantage World MasterCard
- Citi Illumina Card
- Citi Platinum Business Card
- Citi Platinum Select AAdvantage Visa Signature Card(Now Citibank Credit Card)
- Citi Platinum Select AAdvantage World MasterCard
- Citi Platinum Select MasterCard
- Citi Platinum Select MasterCard for College Students
- Citi Smart MasterCard
- Citi Upromise Platinum Select MasterCard
- Citibank Banking
- Citi Cards
- Citibank Student Visa
- PremierPass Card - Smith Barney Elite Level
- Smith Barney Credit Card
- Smith Barney Platinum Select MasterCard
- Sony Card
- Costco Anywhere Visa Card by Citi
- Citi Chairman Card
This has been escalated internally, though we do not have an ETA at this time.
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Thank you!
(Ticket #11282418)
-Quicken Jasmine
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Comments
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UPDATE 9/24/24
We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience.
Thank you!
-Quicken Jasmine
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ONGOING 10/1/24
This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.
We apologize for any inconvenience and appreciate your patience.
Thank you!
-Quicken Jasmine
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