CC-501 error on LPL Financial Accounts - 11/05/2024
I have been getting a CC-501 error on LPL Financial Accounts that have synced for years? How do we fix this?
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Hello @msmith2112,
To troubleshoot this issue, per this support article on CC-501 errors, please wait 24 hours and try again.
If the issue persists after that, please contact Quicken Support directly for further assistance. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
I apologize that I could not be of more assistance!
Quicken Kristina
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I have been experiencing the same issue for over a month. As of 11/8, it is still not working. I have submitted a report with logs through the software. When will this be fixed?
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It would be helpful to know when this might get resolved
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CC501 LPL/Quicken errors has been an ongoing issues for months now
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LPL Financial has a scheduled maintenance outage on 11/09/2024 @ 10PM EST. System is scheduled to be back on-line 11/10/2024 @ 9AM EST. Will know if everything is back to normal after the server maintenance is completed. Let's hope this solves the issue.
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Quicken Kristina, is anybody at Quicken working on this???
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Hello All,
Thank you for taking the time to visit the Community to report this issue, though we apologize that you are experiencing this.
We have forwarded this issue to the proper channels to have this further investigated. In the meantime, we request that you please navigate to Help > Report a problem and submit a problem report with log files attached and (if you are willing) a sanitized copy of your data file in order to contribute to the investigation.
While you will not receive a response through this submission, these reports will help our teams in further investigating the issue. The more problem reports we receive, the better.
We apologize for any inconvenience!
Thank you.
(CTP-11433)
Quicken Kristina
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I also have had the same problem for over a month. Please fix this problem. It seems like you have gotten plenty of identical error logs.
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StockRover, EMPower, and Morningstar investor users have also been reporting this same connection and updating problem with LPL financial for several months.
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I too have this problem for over a month without resolution.
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Any update regarding a resolution would be greatly appreciated.
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This problem has really been dragging on for quite some time. It is surprising, given that Quicken generally resolves issues promptly. That said, I did a work-around to get updates for my LPL accounts. It's not pretty but it works. After doing the work-around I am able to get accurate real-time updates to my investment portfolio. If Quicken wants to contact me to guide them through the work-around process, I would be happy to set-up a time to discuss. Quicken has my contact information.
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