ONGOING 1/17/25 (HTTP-503) Sync Error when trying to sync to Mobile and Web

Quicken Janean

We are getting reports that customers trying to sync to mobile and web are getting an HTTP-503 error message. The message advises the customer to try again later, but customers see the same error after waiting 24 hours.

If you are experiencing this error, please try the following steps:

1. Uncheck the accounts being synced to Mobile and Web
2. Turn off Sync
3. Check for web browser extensions or any other internet securities and turn them off
4. Sing out of Quicken and sign back in
5. Turn on Sync and check the accounts being synced to Mobile and Web
6. Check to see if you are receiving the error or not

If the issue persists, please contact support at (650) 250-1900. We are open Monday-Friday 5am-5pm PST.

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!

(Ticket #11484435/ CTP-11855)

Quicken Janean

UPDATE 1/10/25

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Janean

ONGOING 1/17/25

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!