REOPENED 5/21/25 Healthequity- CC-502,FDP-102, FI_TIMEOUT

Quicken Kristina
Quicken Kristina Quicken Windows Subscription Moderator mod
edited June 14 in Alerts, Online Banking & Known Product Issues

We are receiving reports that customers trying to connect accounts from Healthequity to Quicken are getting a CC-502 error in Quicken for Windows and an FDP-102 error in Quicken for Mac.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!

(Ticket# 11732122)

Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    UPDATE 3/17/25

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    ONGOING 3/24/25

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    Quicken Kristina

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  • Quicken Anja
    Quicken Anja Moderator mod

    RESOLVED 5/16/25

    This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing this.

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    REOPENED 5/21/25

    This Alert has been reopened due to receiving reports from users that the issue remains ongoing. Our teams continue to work on this, though we do not have an ETA available at this time.

    We apologize for any inconvenience and appreciate your patience!

    Thank you.

    -Quicken Anja
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