UPDATE 06/06/25 Health Equity: Only HSA Savings Accounts Detected, Other Investing Accounts Missing

Quicken Janean
Quicken Janean Quicken Windows Subscription Moderator admin
edited June 13 in Alerts, Online Banking & Known Product Issues

Users attempting to connect their Health Equity accounts are reporting the following:

  • Only HSA savings accounts are detected during setup but show a $0 balance.
  • HSA investment accounts are missing entirely from the account selection screen.

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!

(Ticket #11803003/ CTP-13428)

Quicken Janean

Make sure to sign up for the email digest to see a round up of your top posts.

Tagged:

Comments

  • Quicken Janean
    Quicken Janean Quicken Windows Subscription Moderator admin

    UPDATE 06/13/25

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    Quicken Janean

    Make sure to sign up for the email digest to see a round up of your top posts.

Categories