ONGOING 6/20/25 Health Equity: Only HSA Savings Accounts Detected, Other Investing Accounts Missing

Quicken Janean

Users attempting to connect their Health Equity accounts are reporting the following:

• Only HSA savings accounts are detected during setup but show a $0 balance.
• HSA investment accounts are missing entirely from the account selection screen.

This has been escalated internally, though we do not have an ETA at this time.

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Thank you!

(Ticket #11803003/ CTP-13428)

Quicken Janean

UPDATE 06/13/25

We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

Thank you!

Quicken Anja

ONGOING 6/20/25

This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

We apologize for any inconvenience and appreciate your patience.

Thank you!