RESOLVED 11/7/25 Jackson National Life - CC-502 / FDP-102

Quicken Kristina
Quicken Kristina Quicken Windows Subscription Moderator mod
edited November 7 in Alerts, Online Banking & Known Product Issues

We are aware of a widespread issue with Jackson National Life returning errors FDP-102/CC-502 in Quicken Classic. 

This has been escalated internally, though we do not have an ETA at this time.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

Thank you!
(Ticket #11921543/CTP-14275)

Quicken Kristina

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  • Quicken Anja
    Quicken Anja Moderator mod

    UPDATE 9/2/25

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    ONGOING 9/9/25

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Anja
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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    RESOLVED 9/13/25

    This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing it.

    If you’re still encountering the issue, we recommend reaching out to Quicken Support for further assistance.

    Thank you!

    Quicken Kristina

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  • Quicken Anja
    Quicken Anja Moderator mod

    REOPENED 10/15/25

    This alert has been reopened because customers are still impacted by this issue.

    We do not have an ETA at this time for a resolution for this issue, though our teams continue to work towards a solution. We apologize for any inconvenience and thank you for your patience. 

    Thank you!

    -Quicken Anja
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  • Quicken Anja
    Quicken Anja Moderator mod

    ONGOING 10/22/25

    This issue remains ongoing and our teams continue to work toward a solution. No ETA or further details are available at this time, and this Alert will be updated once more information, updates, etc become available.

    We apologize for any inconvenience and appreciate your patience.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    RESOLVED 11/7/25

    This issue has been marked as resolved. However, this Alert will remain available for those who may still be experiencing it.

    If you’re still encountering the issue, we recommend reaching out to Quicken Support for further assistance.

    Thank you!

    Quicken Kristina

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