problems with attachments
I've been able to routinely and quite successfully attach documents to quicken 2011 entries. Now, however, and without explanation, I get a dialog box entitled file download box which asks whether I want to open, save or cancel the file, open doesn't actually open it, and the file doesn't attach. What's interesting about this is that the file location on the bottom of the dialog box is an appdata/local/ temp file and NOT the file chosen for attachment. I thought this might be an issue with the PDF viewer, so I switched from the Nuance PDF viewer to the more common Adobe Reader PDF viewer (version X) but the problem persists. There have been no system changes which would cause this, or any other, behavior.
Any thoughts?
barry
Any thoughts?
barry
0

Comments
barry
Has Quicken ever unexpectedly closed on you before this started happening (or did Windows or your PC crash while Quicken was running)?
I'd recommend you validate your Quicken data file to see, if there's a problem with data corruption. Let's eliminate that possibility. Click File / File Operations / Validate ...
Let that run and see if any errors are noted. Fix anything that gets reported.
Finally, try working with attachments again and see if the problem is resolved.
barry
respond to someone's answer or comments... that is done by submitting a comment or answer ... yes, that function could probably stand some improvement ...
As to what to do next to resolve your issue ...
There have been instances where Quicken processes malfunctioned because of interference by the Antivirus software which, quietly and without displaying any messages, disallowed a function.
So, how about trying this: Temporarily disable your Antivirus software, then try working with attachments again. If that makes the process work again, you need to dig into your AV software and see if there are any event log files that indicate an AV - disallowed action. You would then have to figure out how to tell AV to allow this action in Quicken without interference. Perhaps a call to AV support or an AV software update is required to resolve that.
If it isn't AV throwing a monkey wrench, then the only other suggestion I can give you is to completely remove Quicken from your system using this process http://knowledgebase.quicken.com/support/articles/getting-started/installation/4108.html
and reinstall Quicken inculding all the fix release updates, http://knowledgebase.quicken.com/support/articles/getting-started/installation/1686.html (following the "Reinstall Q..." instructions for your version of Windows.)
I have no idea how to fix this problem and no explanation why it's occuring; there have been no system changes (that I can think of) that have occurred between the last time the attachment function worked (probably two weeks ago) and now.
Suggestions?
barry
barry
Suggestions?
barry
What this is going to do in practice is that when you go to view the attachment it will pop up a separate Adobe Reader window to view it instead of viewing it in the the window that Quicken gives. It takes a bit to get use to, but it does mean that Quicken will not be the application locking the PDF file, it will the Adobe Reader doing it.
I don't have a problem with the locks you have, but I do the above to get around the fact that Quicken will not let you have any other window up while you view an attachment. So for instance you can't look at a statement and do a reconcile at the same time. This option lets you get around that, at the cost that this will also pop up a separate program/window when viewing PDF files in your web browser.
Like I said haven't had such a problem with Quicken 2010-2011, but I did have such a problem when trying to delete a PDF attachment in older versions and with this setting set I could delete them, so it should help you with your problem.
barry
barry
have you tried removing Adobe Reader X from your system and falling back to an older version of Adobe Reader? You might have tripped over an incompatibility between Quicken and that new Adobe Reader X ... in that case, you might want to give Quicken Support a heads-up.
barry
[Q2011 RPM R8 U.S. Windows XP Pro SP3. Acrobat Reader v 9.]
I'm not sure why I had the fail in the first place; I don't recall that my circumstances were the same as Tom's, for whatever that might be worth.
Thanks, everyone.
barry
There is an additional issue though, not all of the transactions that have attachments display the icon indicating there is one. If I delete the attachment and add it again then the icon [paperclip] shows up.
Thanks in advance for any comments. And yes, I have validated and super validated my .qdf file.
please try as has been suggested here in this post: Remove Adobe Reader X from your system, reboot, reinstall Adobe X, reboot. See if that solves the problem.
If it doesn't, try an older version of Adobe Reader prior to version X instead.
Next, contact both Adobe and Quicken Support and report this issue.
I am curious if anyone know how much Quicken is dependent upon IE to present this and other data. I ask because if this behavior with PDF's is related to Acrobat X and the dependency is tight, then would not this problem be occurring with IE use outside of Quicken as well? I ask as I do not use IE regularly enough to notice if it was occurring.
In other words. IE doesn't know how to read a PDF file, instead to display a PDF in a IE window/web page it uses the PDF viewer to embed it in the window, so it is basically doing the same thing Quicken is doing. That is why you find the option to display embedded or not, in the PDF viewer, not in Quicken or IE.
I said Quicken is quite dependent on IE, but it is for other reasons, as is Quicken uses the Windows control that allows it to embed a web browser in Quicken. What this means is that Quicken is making calls to the back end of IE to get web pages and such. It uses this not only to display web pages in Quicken, but also for fetching web pages for Express Web Connect, and for the first web page in Direct connect which redirects it to real OFX server. The settings in IE affect this "embedded" web browser just as much as they affect the full IE. So for instance Chase has done a stupid thing of sending Quicken to a web site with a different domain then www.chase.com and then redirects Quicken to www.chase.com, and it does this setting cookies to know where it came from. The end result is that the user has to make sure that IE will accept third party cookies (at least from this other web site) for Chase downloading to work. The default settings in IE are setup to allow this, but the user can change them and mess up downloading into Quicken.
I mentioned Windows, because of course the mapping to what application supplies what support and such is in the Windows registry, not to mention the standards of how embedding code from one application into another works.