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upgraded to mac 2016 and 2007 files will not convert, error message despite multiple attempts and re

Unknown Member
edited October 2018 in

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  • Quicken ColinQuicken Colin Alumni ✭✭✭✭
    edited March 2017
    What is the exact error message you get?
  • Unknown Member
    edited July 2016
    very non informative - error in converting quicken 2007 files
  • Quicken TamaraQuicken Tamara Alumni ✭✭✭✭
    edited October 2018
    Just clarifying, the EXACT error message reads "error in converting Quicken 2007 file" and there's NO presentation of a log after that message??
  • Unknown Member
    edited July 2016
    Correct, no logor other info.  Tried the data file suggestion and actually that produced an error message even faster
  • Unknown Member
    edited July 2016
    An error occurred while preparing the file to be imported.".  Is the exact message
  • Quicken TamaraQuicken Tamara Alumni ✭✭✭✭
    edited October 2018

    Thanks for the clarification.


    I recommend you Reindex the Quicken Mac 2007 file in QM2007 before you try to upgrade convert it.


    Reindex = Command + Option + b with the Accounts List window open.


    If this fails to resolve the error messaging, I really need you to contact Quicken Support to prepare for a Data Research escalation, necessary to determine why your file is unable to convert.


    Quicken Support:


    Chat (24x7, closed Thanksgiving day) = www.quicken.com/contact-us


    Phone (M-F 5-5 Pacific, closed Thanksgiving day) = 888-311-7276
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