Bill pay in QMac 2016 not working
Just spent an hour on the phone with tech support and e-mailed my logs. Cannot get bill pay to send a transaction. Tried disabling and re-enabling the account download. Sending the payment results in "Waiting" in the check number field, and then "To Send". No error message is displayed.
Just watched the video from Eric Dunn about better customer support. I admit, I got to speak to a live person who was responsive, but at the end of the call, he could not commit to getting back to me either by phone or by e-mail about the resolution of the issue, and was noncommittal about whether he would escalate it.
0

Comments
Hi JBB,
Sorry you're having issues with paying bills--I see that you sent logs to us and the case is in the process of being escalated--in the meantime, are you signed up for bill pay through your bank? We may be able to try some troubleshooting steps with this information--
Hope this helps,
Quicken Kathryn
Community Administrator
Hope this helps--
Community Administrator
I spent several sessions with your tech support and I finally got Bill Pay to work -- but it's not intuitive.
The issue I'm having is that once a bill pay has been accepted (envelope changes from open to closed) the transaction disappears from the register. I just spent a very frustrating half an hour one one of your chat sessions and the support person had no clue as to what I was saying. I had a simple question:
Does the software remove a bill pay transaction from the register once it has been accepted and only puts it back once the bill has been paid?
If that is the case the my next question would be "How can I cancel the bill pay?"
Alan