Is there an update due to fix the ol 297-a error?

arcdogarcdog Member
edited October 2018 in

i get a ol 297-a error whenever I try to update from JSC Federal Credit Union.  I used to be able to use direct connect, but since the last update from quicken, i can only use web connect.  JSC says they have received many complaints and have checked everything on their end and all is as it always was.  They say the error is on your end.  What do I do?


  • SherlockSherlock SuperUser ✭✭✭✭✭
    edited October 2018

    If you haven’t already, you may want review:
    Quicken user since 1997 
    Premier on Windows 7 
  • NotACPANotACPA SuperUser ✭✭✭✭✭
    edited October 2018

    JSC Federal Credit Union supports Express Web Connect,  Web Connect and Direct Connect.  See this, from the FIDIR.TXT file in Q2016:

    10491    10491    10491    JSC FCU Direct Connect - Online    281-488-7070    ACTIVE    BANKING,CREDIT,ACCOUNTINFO&DIRECT              BANKING,ACCOUNTINFO&EXP-WEB-CONNECT    NOT_QBP    NA

    50061    50061    50061    JSC FCU Web Connect - Download    281-488-7070    ACTIVE         BANKING,CREDIT&WEB-CONNECT         BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT    NOT_QBP    NA

    SO, the question becomes, which "JSC" name are you using in your Q?
    Q user since DOS version 5
    Now running Quicken Windows Subscription
    Retired "Certified Information Systems Auditor"
  • Quicken DaveQuicken Dave Member
    edited September 2017

    Hi Arcdog,

    I'm sorry for the trouble you had with this error. Just to support the information already provided, and in case you need it for future reference, here's a link to an article from the Quicken Knowledge Base, that explains the Ol-297 error and how it can be resolved:

    Error When Using Online Services: OL-297 If this information doesn’t answer all of your questions, please comment below so we can help you get the answers you need, as quickly as possible.

    To help other users who may be having a similar problem, please use the buttons below to indicate whether this information was helpful and resolved the issue.

    I hope this helps,        
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