Download for Discover Card into Quicken Windows Stopped AGAIN! Any NEW clues?

QWin 2013R12 Discover Card transactions quit downloading a few days ago. (this seems to happen 2-3 times a year with no rhyme or reason). I don't think anything on the computer has been changed, it just quit. All other FI accounts download fine. I have gone through all of the work arounds, ei deactivate one-step, reactivate, insure it is Discover Card and not DCAC etc. When trying to activate one-step (direct connect) it goes through the paces but then a pop-up screen comes up saying to enter password for the following account, however there is no place to enter a password. Only a check box for "OK". Click it and it brings up a new screen comes up saying "Sorry..... not your fault...... This is where it dies! This is becoming real frustrating. Any additional ideas other than all that have been mentioned for the past umpteen years? Discover says it is a problem with Quicken's server. What say the experts?
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-Questions? Check out the Quicken Windows FAQ list
-Questions? Check out the Quicken Windows FAQ list
[One thing about reactivating Discover Card: where it says to enter your account number .... enter your user-id instead.]
I have very few transactions with Discover, but I download from them along with my other accounts (using One Step Update) several times a week. I have not had any problem with Discover downloads in months.
What still seems to be missing from the problem description, is why you were deactivating/reactivating in the first place. What does "quit downloading" mean?
The deactivating/reactivating was for the online setup, not the account itself. In the past (and as per previous forum suggestions from years gone by) that was a solution (Quicken's) to the transaction download glitch that had worked.
"Quit Downloading" means for Discover Card I was not able to download new transactions into Quicken using One-Step.
I hope this helps and I have answered all info requested. Thanks
If you're using One Step Update, you should insure that all your passwords are stored in the Quicken Password Vault. If your financial institution password is not in the Quicken password vault, I believe Quicken will ask you for it when you try to do a One Step Update.
Tools > Password Vault.
"Not able to download new transactions" means? Your download did not report any errors, but you did not get any transactions downloaded (and you checked to insure there were transactions available to download)? Your download reported errors (so, naturally, you got no transactions)?
At this point, I think the most important thing is to get Discover setup for Direct Connect downloads. When you can do a Direct Connect download; Direct Connect downloads are much more reliable, and whatever data you get (or don't get) will be the responsibility of Discover.
As I said, I had no problem setting up "Discover Card" for Direct Downloads in Q2013 R12, this evening.
First, the one error code I remember (this was with Express Web Connect I think) was CC-501 which I realize is cannot connect to Discover, try again later.
No error for Direct Connect. It just would never completely setup for One-step. When trying to set it up for Discover Card all information (log in name, password are filled in) Click on next and it acts like it is going to connect, but then the Pop-up screen asking for a password comes up. No place to put in a password. Click on OK and it goes to a screen that says ( I think), try later or manually enter transactions as well as Sorry...it's not your fault...etc.
The strange thing is that after this is done, I can go to the account register list and check Discover Card and it has the Online Setup appearing to be activated (at least the option next to it is to "Deactivate". Below it has the option to "Change the method of connection" which is where I changed it to Express Web Connect ( which has worked finally tonight as I stated in a previous post).
If I don't change it to Express Web Connect from Direct Connect and try to use One-step for the download in the way listed below, there is no error code.
When I use One-Step, I type in each password for each account that I download from. All accounts are on a One-step page listing the accounts and a space to type in the password for each one, even Discover Card. Then after clicking on update, a screen (Pop-up) appears stating to put in the password for the following account (Discover Card is listed), however there is not on that screen a place to put in any password. If I uncheck the Discover Card account from the One-step The pop-up screen still comes up requesting a password for the following accounts, but there are no accounts listed. It is just a blank box.
As for the password vault, I have don't use it and never have since I started using Quicken in the 90's. the above paragraph explains how I enter the passwords, I think. Ha!
Thanks
If that doesn't work, I think you need to contact Quicken support.
https://quicken.custhelp.com/app/contact/plvl1/win
I will try to set up a new (test) Quicken file (not just a new account in the current Quicken file), and get back with results when I can.
Again thanks.
Second, called Quicken Support and this is what I was instructed to do (all done first with the test account):
Go to Discover Card account and determine what was setup for online services which said it was set up for Direct Connect (note: However, it was not working and still giving me the additional pop-up window requesting a password). Once that was determined that it had in Quicken tried to set it up, the next step:
Click "Tools>Online Center
Click simultaneously Ctrl & F3 continuing to hold them while clicking on "Contact Info"
A pop-up screen comes up with one or more FI. Select Discover Card and then click on "refresh"
Then click on "OK"
Now back at the Online Center screen, click on Update/Send
From there just followed the prompts and downloaded successfully one years worth of transactions to the test account.
Now deactivate online services for Discover Card on the Quicken TEST file and go to the old file and do the same thing. There were a few quirks on this, due to it was set up for Express Web Connect which had to be deactivated and Quicken had to be closed and opened again to get all to work ok with the Direct Connect.
Again, THANKS TO ALL who assisted with ideas and also to the Quicken Tech Support (even though it is not the most straightforward means of access to them and they are difficult at times for an old guy to understand. Ha!)
Thanks