"Activity.QIF couldn't be downloaded" message on Chase page
bdarmstrong
Member
After downloading from Chase to Quicken for nearly 10 years, I am suddenly getting a "Activity.QIF couldn't be downloaded" message on Chase page when dowloading information. When in Quicken 2008 and trying to do one-step I get a "We encountered and error (It's not your fault)" message. I've tried everything! Using IE 9 and Quicken 2011 R 8 (20.1.8.6)
0
Comments
Downloading and importing a .QIF file would only be possible if you have been modifying the file for most account types. See this thread: Edit QIF -manually
-Questions? Check out the Quicken Windows FAQ list
-Questions? Check out the Quicken Windows FAQ list
Chase can be done with a Direct Connect download connection for FREE. Their website says differently, but it is free, but you have to activate on their website. Direct Connect is the preferred connection type if it is free.
-Questions? Check out the Quicken Windows FAQ list
[You can't activate Direct Connect downloads from the financial institution's web site; that process would be "Web Connect". And you often can't download using Web Connect into a Quicken account setup for Direct Connect.]
When you step through the Activate for One Step Update, if you don't use Advanced Setup and specify connection type, you are likely getting Express Webconnect.
Look for the Advanced Setup link at the bottom of the first activate screen. The advanced setup will enable you to choose Direct Connect.
Questions? Check out the Quicken Windows FAQ list
Very possible that the issue that came up out of no where occurred because Chase was working on their server. You thought something was wrong and then you started fooling with your Quicken set-up and.... This sound right? 8-) When a guy/gal here reports and says troubles just started today...I tell them to touch -nothing- in Quicken and to try One Step Update again in a day or so. I do this especially on the weekends when Chase and others are tweaking their servers, etc. which may be the reason for error on our end..
Anyway, you could at this point do a Quicken manual backup and keep it secured somewhere. Now, do a Quicken RESTORE with a Quicken back-up made at a fairly recent point in time. Made at a time that you know for sure Quicken 2011 was working aok, as you wanted, as it had been doing all along.. IF, if Chase's end is not presently the issue doing this may very well get you up and running again. Try this and let us know!!
Also, ---only if the restore does not get you going---, call Chase Online Banking 1-877-242-7372 and ask the tech to verify that in FACT, your accounts are activated for Direct Connect.. IF Direct connect is in fact activated your next step would be to go to Quicken and deactivate ALL ,all your Chase accounts, then, -close Quicken- and then only after restarting Quicken and work at setting up your Chase CHECKING with Direct Connect. Get the checking account setup with Direct Connect and the other Chase accounts will fall right into Direct Connect
Also .... Chase started FREE, Direct Connect for non-commercial accounts just a tad over a year ago. Prior to that Chase was charging $9.95 per month for Direct Connect in regard to accounts like yours. SO, your statement bdarmstrong ---> "Tried all connection types, understand Chase can be done for FREE (have done it for almost 10 years), have activated on their website and still get error message which has just started within the past few weeks." <--- makes me believe that you may in fact be clueless in regard to the connectivity you have or are using.. You probably were not setup with direct Connect all along... You need to know connectivity info and to get your facts / terminology straight if you expect users here to point you properly.. 8-)