Quicken 2013 not responding and running slow
Tim
Member
I'm running Quicken 2013 Rental Property Manager R12 with Windows 7. About 5 days ago Quicken started "not responding" and running extremely slow. Prior to that everything ran well. I do not remember an update occurring. I'm a long-time Quicken user (10+ years) and I"m very familiar with how it works. I've never seen anything like this before. I can tollerate this for a while, but not for long.
This is what I've done so far:
1.) Validated and repaired my file. No errors in data or file and no improvement in performance.
2.) Uninstalled and re-installed Quicken. No improvement in performance.
I'm not sure what else I can do at this point and I'm looking for direction.
This is what I've done so far:
1.) Validated and repaired my file. No errors in data or file and no improvement in performance.
2.) Uninstalled and re-installed Quicken. No improvement in performance.
I'm not sure what else I can do at this point and I'm looking for direction.
0
Comments
Have you done a cold boot of the computer?
-Questions? Check out the Quicken Windows FAQ list
1) Disabling the Edit -> Preferences -> Setup -> Turn on Animation.
2) A backup of your data file from before when the problem started.
I've searched online in every corner of the web I can find, and this seems to be a pervasive problem and multiple iterations of the solution don't seem to be much help in fixing the problem.
And I would wager that the primary cause of the problem will be found on your pc: corrupted data (not all of which can be fixed by Validate), and/or a great quantity of investment data are two of the likely suspects.
It's certainly possible that Quicken is contributing to the situation, but given the nature of the problem and the dearth of evidence that would permit it to be reproduced; I think there's no reasonable likelihood it can be addressed. And since Q2013 is very unlikely to get any more updates, I wouldn't count on any "fix" from Intuit for Q2013 (or ever, if it can't be demonstrated that the problem lies in Quicken code).
How much and what changes in that database varies each year. To complicate this a conversion has to be made from the old format to the new format. On top of that not everything in access an database is "fast" so they have to trade one resource for another. As in you might plan on not having too many categories so that you can do a certain kind of search through those categories, which might result in a nice search feature of 95% of your customers, and for 5% a terribly slow search (because they have thousands of categories).
So from what I have seen I look at Quicken 2013 and they changed a lot more in the database this year then they normally do.
This can lead to more then the normal share of conversion problems (it did, but most were found in beta).
This can also lead to bring to the front data corruption problems that were already in your data file, but were not "causing problems" just because of how the data was being used.
So in truth "data corruption", could have been in the old data file, it could have been introduced during the conversion, or even after.
Or in the case of performance problems there may not be any "data corruption" at all. It might be that they changed the way they did things and for some people's data that results in bad performance.
In this category are certainly the performance of category look up. They went to an incremental search that is certainly proven to slow down data entry for people that have thousands of categories.
Also the "animate" option has slowed some people down. This is not "I have a powerful graphics card" issue, in fact in some cases just the opposite. It seems to come up on people's machines that have very powerful graphics cards. There is just some kind of driver/GUI interaction that slows everything down. Since all the "animate" does is make the OSU circles turn, it is not much of a lose if you have to turn this off.
The last one in the investment/securities and is basically based on the fact that Quicken was never really designed for lots of securities/investment transactions. Unlike a regular transaction, an investment transaction implies a lot of calculations for keeping track of the lots and and such. Quicken is certainly not for active traders and the best thing people can do is keep a given account to a smaller amount of securities/transactions. Quicken doesn't read data until it needs it, so it is possible to move the current securities to a new account and just not access the old account with a lot of old securities/transactions on a daily basis.
I would try testing with reduced data like in a new data file with just one account and see if it is in fact the data or Quicken itself.
And here is a thought given that you have no investment accounts it might work, at least for a general test, and maybe even a solution.
Use the QXF export/import to create a new test data file.
Export the QXF file (File -> File Export -> Quicken Transfer Format) from your data file. In a new data file import your QXF file.
There are some bugs/problems to be aware of.
1) If you try to deleted all the categories out of the new data file so they will not be there before the import of the QXF, Quicken will crash. Safest bet is to just remove most of them, but not all and/or clean up categories after the import.
2) In Quicken 2013 some of the sub categories get messed up and need to be fixed.
3) Attachments and scheduled transactions will not be transferred.
With this maybe at least you can see if it really is your transactions per say or "data corruption" or the Quicken program itself.
Let's try this:
1. Close Quicken.
2. Go to Tools Menu in Internet Explorer
3. Then Internet Options
4. Then Delete Files
5. Then delete cookies and then click on clear history.
6. Open Quicken.
7. Go to Tools>>One step update>>Uncheck all the boxes and click on Update Now.
8. File>>File Operations>>>Validate and Repair. Check all the options. (Validate file, Rebuild investing lots, Reset All Quicken printer.....). Do not check the option 'Delete investing price history. Click Ok.
9. Restart Quicken.
Let's try this:
1. Close Quicken.
2. Go to Tools Menu in Internet Explorer
3. Then Internet Options
4. Then Delete Files
5. Then delete cookies and then click on clear history.
6. Open Quicken.
7. Go to Tools>>One step update>>Uncheck all the boxes and click on Update Now.
8. File>>File Operations>>>Validate and Repair. Check all the options. (Validate file, Rebuild investing lots, Reset All Quicken printer.....). Do not check the option 'Delete investing price history. Click Ok.
9. Restart Quicken.
Questions? Check out the Quicken Windows FAQ list
This site is for users to provide answers and workarounds to people's problems.
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