Edward Jones and OL-297A

splashersplasher SuperUser ✭✭✭✭
edited October 2018 in
Running Quicken 2011 Deluxe R8 on Win7HP
Connection log shows following:

20110321 09:53:22: Marketing session sending to: http://www.edwardjones.com/images/quicken/MarketingIndex10
20110321 09:53:22: QFN: Beginning get from http://www.edwardjones.com/images/quicken/MarketingIndex10
20110321 09:53:24: QFN: End get from http://www.edwardjones.com/images/quicken/MarketingIndex10, netstatus 0
20110321 09:53:24: QFN: Beginning send to https://ofx.edwardjones.com
20110321 09:53:24: ***QFN kQFFinished: returns 67186437
20110321 09:53:24: The date in the certificate is invalid or has expired.  This error is commonly caused by an inaccurate system clock.  Please make sure your computer's time set
20110321 09:53:24: QFN: End send to https://ofx.edwardjones.com, netstatus 36

If I disable BOTH anti-virus and firewall software, I can make a connection and it would appear that if something was available, it would download.  Disabling one or the other of anti-virus or firewall will not allow download and generates the OL-297A error.

The date/time on my computer is correct, so I'm guessing that the certificate or date/time issue is on EJ's end.  Am I correct on that?

I had contacted EJ on this but before I found the connection log entry and they said nothing on their end had changed, but I have since sent them a copy of the log.

Disabling OSU and attempting to re-enable generated a subsequent OL-297A error when security software was enabled.

Any advice?

I will post back as more info is available.
-splasher  using Q since 1996 -  QW2016, 2017 & Subscription  -  Win7/Win10
-Questions? Check out the  Quicken Windows FAQ list

Comments

  • splashersplasher SuperUser ✭✭✭✭
    edited October 2018
    Got following response from EJ:
    "I verified with our tech support team that the certificate has not expired.  I was advised that  there was an issue which was impacting preventing some clients form importing  into Turbotax.  There is an outside possibility that this may have prevented you from connecting to our website.  You may want to attempt the download again in order to see if the changes that were made may have resolved the issue you are having."

    Problem seems to be resolved, so whatever they changed to fix the TT issue, covered the Quicken issue also.
    -splasher  using Q since 1996 -  QW2016, 2017 & Subscription  -  Win7/Win10
    -Questions? Check out the  Quicken Windows FAQ list

  • QPWQPW Member
    edited December 2016
    splasher said:

    Got following response from EJ:
    "I verified with our tech support team that the certificate has not expired.  I was advised that  there was an issue which was impacting preventing some clients form importing  into Turbotax.  There is an outside possibility that this may have prevented you from connecting to our website.  You may want to attempt the download again in order to see if the changes that were made may have resolved the issue you are having."

    Problem seems to be resolved, so whatever they changed to fix the TT issue, covered the Quicken issue also.

    Well the "certificate" is the way a web site proves to the world it is the company it says it is.  If it doesn't match up any program trying to create a secure connection to it will reject it and prevent the connection to protect you.  In your web browser you might be prompted to allow the mismatch, but not in a program like Quicken or TurboTax.  So it makes sense that once they fixed the server problem it fixed it for all.
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