Is Anybody Still Experiencing Disappearing Mutual Fund Price Histories?

RickDetroitRickDetroit Member ✭✭
edited October 2018 in
I saw this problem reported and discussed in an April thread.  But that thread seems to have gone stale and I don't see where the underlying issue or bug got fixed.  Here is my manifestation of the problem:

A)Ran a daily update this morning at around 9 am.
B)Update appeared to run fine, but I subsequently noticed that one mutual fund security no longer showed a value.
C)It turned out that one mutual fund security (in this case symbol HACAX), one for which I had over a decade of price and transaction data, suddenly showed no price history.  All prices were missing.   Transaction data for that fund was all there - the problem seemed to be confined to the price history alone.  No other security appeared to be similarly affected - just the one.
D)I fixed the problem by restoring a backup from 3 days ago, running an update, and checking the results - seems like everything is now fine.  Before doing this I ran a validation on the file - no problems were found.

So, my questions!:
1)Is anybody else STILL experiencing this?
2)Is there anything I can do to prevent the problem?
3)Is Intuit still working on a known bug for this issue?

Thanks for any light you can shed on this.

Comments

  • mangomanmangoman Member
    edited July 2016
    Having the same problem. Shows all of my holdings from the past 10 years but $0 value and no price history. Even tried the recommended fix listed in Quicken help to no avail.
    1. Back up your data file.
    2. Set your keyboard mappings to the Quicken standard. (Choose Edit menu > Preferences > Setup > Keyboard mappings.)
    3. Open each investment transaction list, press CTRL+Z, and follow the on-screen prompts. This procedure recalculates your transaction list and resets the price history.
  • Chris54322Chris54322 Member
    edited October 2018
    mangoman have you tried the workaround in the message posted in the announcement section?
    https://qlc.intuit.com/announcements/156194
  • mangomanmangoman Member
    edited July 2016

    mangoman have you tried the workaround in the message posted in the announcement section?
    https://qlc.intuit.com/announcements/156194

    Just found this
    https://qlc.intuit.com/post/show_full/alOCPCGimr4iqpacfAYHXM/when-i-try-to-update-a-security-the-price-is-not-recorded?ppid=61191486
    and some variation of the instructions (or maybe trying it twice) seems to have fixed the problem. Thanks though.
  • RickDetroitRickDetroit Member ✭✭
    edited November 2016

    mangoman have you tried the workaround in the message posted in the announcement section?
    https://qlc.intuit.com/announcements/156194

    June 27 update:  haven't yet had a recurrence of this since my original post.  But given the April comments, the workaround suggestions,  and your latest instance, I'm guessing it's still an intermittently-appearing software bug.
  • dochsdochs Member
    edited July 2016

    mangoman have you tried the workaround in the message posted in the announcement section?
    https://qlc.intuit.com/announcements/156194

    Yes, I am having the problem.  But only with Fidelity Mutual Funds.  This is the second time this has happened to me.  It happened once several years ago but fixed itself in a few days.  This one does not appear to fix itself as it has been ongoing now for about a week.
  • Eric16Eric16 Member
    edited July 2016

    mangoman have you tried the workaround in the message posted in the announcement section?
    https://qlc.intuit.com/announcements/156194

    I am having the same problem with Fidelity Mutual Funds.  Started around Nov 8, 2011, still has not been fixed, nor hsa there been any response from Intuit.  Wiped out over 10 years of price history for Fidelity Funds, sets the price to $0, and I cannot even re-enter current prices manually.  

    From a search of community issues, this seems to be a frequently recurring bug in Quicken.  Intuit blames their price supplier, but they haven't bothered to fix the bug in the software that allows this to happen.  I'm very disappointed with Intuit's lack of response.
  • QPWQPW Member ✭✭✭✭
    edited December 2016

    mangoman have you tried the workaround in the message posted in the announcement section?
    https://qlc.intuit.com/announcements/156194

    Eric16,

    Intuit has responded as stated in the link I gave above.  Just because you don't like the response, doesn't mean it didn't happen.

    First off Quicken 2012 was changed to try to prevent accepting data with crazy dates (the cause of the problem).  It is too big of a change for a patch so other versions of Quicken will not get this.  It basically prevents the loss of history, but of course not the correct data in the first place. That is why they are working with their vendors to fix the problem at the source and if they can do that no one has problems.

    From what have seen the problem does seem to be pretty much contained, but if you are expecting your price history to magically start working, it is not going to happen.  You have to take the steps given to recover it.
  • RickDetroitRickDetroit Member ✭✭
    edited November 2016

    mangoman have you tried the workaround in the message posted in the announcement section?
    https://qlc.intuit.com/announcements/156194

    Thanks to everyone for responding.  While I'm not having the problem at the moment, in addition to these postings here, two other people I know have had the same problem in November.  I wasn't going to upgrade to 2012 version (I'm running 2011), but if it fixes the problem by preventing accepting of invalid dates, maybe I will.  Would have been nice of Intuit to fix the bug in 2011 version, since it's not that old.   I guess I'll first watch these forums to see if 2012 ultimately does prevent this.  I'm so tired of these glitches, but there doesn't seem to be much choice other than leaving Quicken for a cloud alternative.    Frustrating for everybody....
Sign In or Register to comment.