quicken can't find my loan
I use two different banks. Any savings/checking account, Quicken can find through the add account. However, in both banks, Quicken is not finding any loan accounts. I've gone through customer support and they just said to contact the bank as it is not a bug with quicken. I'd believe that except this is happening for both banks (multiple loans), and mint.com can find the loan accounts without an issue. What is going on here?