Stock quote server broken since Monday Mar 23rd 2015
I use Quicken 2013; the stock quote server has been intermittent and broken since Mon 23, 2015. Others have commented and the questions are simply and quickly closed - No acknowledge of the problem or its status is posted. This is broken critical Quicken infrastructure. I can't find a quicken website that simply owns up the problem; stuff happens - but hiding the problem is a terribly abuse of users trust in Quicken. I know this is the community but Quicken do not provide a way for users to report the issue? Quicken best I can tell wants me to pay to tell them that their online services are broken - really?
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According to MsHiggins (SuperUser) she has confirmed with Intuit that this forum is a valid spot to report problems, and that Intuit is monitoring it looking for such problems. And given that Intuit claims that this is their first line of support, that is exactly what they should be doing.
And even though it has also been stated that the feedback surveys are another place to submit problems. They certainly don't seem appropriate, given that you have to vote on what you would like to see in the product just to report a problem. Clearly this is not a "suggestion", it is letting them know there is a problem with the existing system, and frankly by more people reporting it that gives them an idea of the impact this problem is having.
It also seems clear that support chat/phone lines of communication should have a direct tie into reporting such problems to the departments that need to be informed. So it is another way to let Intuit know there is a problem, and at least with that method there is a human on the other side to state it will be looked into. I personally think that Quicken customer support should be the "first line of support" and that that for problems like this people shouldn't be sent to a survey. They should be sent to customer support.
OK I understand the wanting of shunting the rants to somewhere else, and this "question" is borderline ranting, but it does bring up what I think is a legitimate complaint. Intuit should acknowledge problems like this, and that they are working on them.
This forum even has such a system that the Moderator can make announcements, and has in the past. It shouldn't be that the policy is to wait for weeks to acknowledge a problem or when the amount of complaints reported here get to an extremely high level.
Having the same problem. Version 16.1.4 just worked. 16.2.0 broke stock quote downloads. 16.2.2 temporarily fixed the stock quotes problem, but now it's broken again. There must be something wrong on the server side. It would be great if Intuit/Quicken would let users know that the version they released specifically to fix the problem (16.2.2) has broken again. I have been considering an update to Quicken 2015, but not under these circumstances. I do not want to reward Quicken for breaking a feature in an existing product that was working in an earlier version. This level of support just reinforces the perception that Intuit feels Mac Users are second class citizens. They charged for this update two years ago, and I think they need to make good behind the promise to support it. Eventually, the product manager needs to make a decision about how long they plan to support this product and let us know what that decision is. Thank you.
Notice the question was posted by a Quicken Windows user, and there are many others posted by both Windows and Mac people. You can save your Mac inferiority complex for many cases where it is actually true.
If you haven't already, you may want to follow: https://qlc.intuit.com/announcements/1125552
Premier on Windows 10