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Stock quote server broken since Monday Mar 23rd 2015

Unknown Member
edited October 2018 in

I use Quicken 2013; the stock quote server has been intermittent and broken since Mon 23, 2015. Others have commented and the questions are simply and quickly closed - No acknowledge of the problem or its status is posted. This is broken critical Quicken infrastructure. I can't find a quicken website that simply owns up the problem; stuff happens - but hiding the problem is a terribly abuse of users trust in Quicken. I know this is the community but Quicken do not provide a way for users to report the issue? Quicken best I can tell wants me to pay to tell them that their online services are broken - really?

Comments

  • splashersplasher SuperUser ✭✭✭✭✭
    edited October 2018
    Suggestions, enhancement requests and complaints are taken at: https://www.research.net/s/QuickenFeedback and http://intuitquicken.zuberance.com/reviewV2/start/92868615
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list

  • Unknown Member
    edited October 2018
    Frankly I think the main problem isn't the "problem" (the downloading of quotes), but the fact that Intuit seems to have the policy that it is better that they not say anything, and just fix things in "silence".  I guess maybe legal likes this more or it requires less people to support, but it is certainly very frustrating to not even know if someone is working on a problem.

    According to MsHiggins (SuperUser) she has confirmed with Intuit that this forum is a valid spot to report problems, and that Intuit is monitoring it looking for such problems.  And given that Intuit claims that this is their first line of support, that is exactly what they should be doing.

    And even though it has also been stated that the feedback surveys are another place to submit problems.  They certainly don't seem appropriate, given that you have to vote on what you would like to see in the product just to report a problem.  Clearly this is not a "suggestion", it is letting them know there is a problem with the existing system, and frankly by more people reporting it that gives them an idea of the impact this problem is having.

    It also seems clear that support chat/phone lines of communication should have a direct tie into reporting such problems to the departments that need to be informed.  So it is another way to let Intuit know there is a problem, and at least with that method there is a human on the other side to state it will be looked into.  I personally think that Quicken customer support should be the "first line of support" and that that for problems like this people shouldn't be sent to a survey.  They should be sent to customer support.

    OK I understand the wanting of shunting the rants to somewhere else, and this "question" is borderline ranting, but it does bring up what I think is a legitimate complaint.  Intuit should acknowledge problems like this, and that they are working on them.

    This forum even has such a system that the Moderator can make announcements, and has in the past.  It shouldn't be that the policy is to wait for weeks to acknowledge a problem or when the amount of complaints reported here get to an extremely high level.
  • Unknown Member
    edited October 2018

    Having the same problem. Version 16.1.4 just worked. 16.2.0 broke stock quote downloads. 16.2.2 temporarily fixed the stock quotes problem, but now it's broken again. There must be something wrong on the server side. It would be great if Intuit/Quicken would let users know that the version they released specifically to fix the problem (16.2.2) has broken again. I have been considering an update to Quicken 2015, but not under these circumstances. I do not want to reward Quicken for breaking a feature in an existing product that was working in an earlier version. This level of support just reinforces the perception that Intuit feels Mac Users are second class citizens. They charged for this update two years ago, and I think they need to make good behind the promise to support it. Eventually, the product manager needs to make a decision about how long they plan to support this product and let us know what that decision is. Thank you.
  • Unknown Member
    edited December 2016


    Having the same problem. Version 16.1.4 just worked. 16.2.0 broke stock quote downloads. 16.2.2 temporarily fixed the stock quotes problem, but now it's broken again. There must be something wrong on the server side. It would be great if Intuit/Quicken would let users know that the version they released specifically to fix the problem (16.2.2) has broken again. I have been considering an update to Quicken 2015, but not under these circumstances. I do not want to reward Quicken for breaking a feature in an existing product that was working in an earlier version. This level of support just reinforces the perception that Intuit feels Mac Users are second class citizens. They charged for this update two years ago, and I think they need to make good behind the promise to support it. Eventually, the product manager needs to make a decision about how long they plan to support this product and let us know what that decision is. Thank you.

    It isn't your product, it is the server, all products are being affected.
    Notice the question was posted by a Quicken Windows user, and there are many others posted by both Windows and Mac people.  You can save your Mac inferiority complex for many cases where it is actually true.
  • Unknown Member
    edited July 2016


    Having the same problem. Version 16.1.4 just worked. 16.2.0 broke stock quote downloads. 16.2.2 temporarily fixed the stock quotes problem, but now it's broken again. There must be something wrong on the server side. It would be great if Intuit/Quicken would let users know that the version they released specifically to fix the problem (16.2.2) has broken again. I have been considering an update to Quicken 2015, but not under these circumstances. I do not want to reward Quicken for breaking a feature in an existing product that was working in an earlier version. This level of support just reinforces the perception that Intuit feels Mac Users are second class citizens. They charged for this update two years ago, and I think they need to make good behind the promise to support it. Eventually, the product manager needs to make a decision about how long they plan to support this product and let us know what that decision is. Thank you.

    Wow -- so every Quicken User has been experiencing this all week and no notification from Intuit? I just spent the last two hours troubleshooting this. Quicken Product Management needs to start communicating!
  • Unknown Member
    edited December 2016


    Having the same problem. Version 16.1.4 just worked. 16.2.0 broke stock quote downloads. 16.2.2 temporarily fixed the stock quotes problem, but now it's broken again. There must be something wrong on the server side. It would be great if Intuit/Quicken would let users know that the version they released specifically to fix the problem (16.2.2) has broken again. I have been considering an update to Quicken 2015, but not under these circumstances. I do not want to reward Quicken for breaking a feature in an existing product that was working in an earlier version. This level of support just reinforces the perception that Intuit feels Mac Users are second class citizens. They charged for this update two years ago, and I think they need to make good behind the promise to support it. Eventually, the product manager needs to make a decision about how long they plan to support this product and let us know what that decision is. Thank you.

    Yes, that is correct.  Totally agree.
  • SherlockSherlock SuperUser ✭✭✭✭✭
    edited October 2018

    If you haven't already, you may want to follow: https://qlc.intuit.com/announcements/1125552
    Quicken user since 1997
    Premier on Windows 10
  • Unknown Member
    edited December 2016
    Sherlock said:


    If you haven't already, you may want to follow: https://qlc.intuit.com/announcements/1125552

    Thanks!
  • Unknown Member
    edited July 2016
    Sherlock said:


    If you haven't already, you may want to follow: https://qlc.intuit.com/announcements/1125552

    Thank you!
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