Why would Quicken suddenly download transactions that were previously downloaded and reconciled mont
Rich_M
SuperUser ✭✭✭✭✭
I just did another regular OSU and Quicken downloaded several old credit card transactions for one account from April and August.
These transactions were previously downloaded, matched and reconciled. Why would Quicken download these now for a second time?
Quicken 2017 Premier - Windows 10
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Your data file got damaged (lost FITID's)?
Just those two months (April and August)?
Maybe try restoring a backup and downloading into that.
It was just a few random transactions, I only experienced this now with 2016, never happened to me before using Quicken.
It's not an issue for me, I just reaccepted them, just trying to understand the cause.
First you need to confirm that those transactions were actually in the downloaded data (OFX Log). I believe there has been (may still be) a Quicken bug where Quicken presents transactions as having been currently downloaded ... that were not in the download but picked up from your data.
If the transactions are in the OFX Log, you need to identify the sender and contact them: your financial institution, if the Connection Method is "Web Connect" or "Direct Connect"; Intuit, if the Connection method is "Express Web Connect" (contact Support and have them contact the Intuit EWC scripts team).
[If the transactions are in the download, that is mistake one (but not a Quicken mistake). If they have an FITID that was previously used for any transaction in that specific Quicken account, that is mistake two (and a Quicken mistake).]
[When requesting transactions to be downloaded, Quicken can send a download "start date" that is earlier than the "end date" of the previous download for that financial institution - which I believe can cause some transactions to download a second time (though those transactions would fall on dates that were contiguous - not in two non-contiguous months), but I don't know of any situation where that has been shown to have happened.]
Downloaded Reference is blank and Downloaded ID doesn't show when I check it.
Are you saying you do not get the column at all? Or you don't see any FITID's in that column?
The only registers that can display the Downloaded ID column are non-investment registers for accounts activated for downloading.
I don't recall ever having Quicken refuse to display a column when I selected it. I looked at one of my credit card accounts just now, and it is showing the Downloaded ID column.
[I'm not sure how this came about, but I just discovered that I appear to be running Q2016 R2 - I would have sworn that I applied the R3 Mondo patch. Will look into doing that a little later this evening.]
I still have my pre-upgrade data on a Windows 7 computer in Quicken Premier 2014, I cannot display the Downloaded ID column in that version either.
There may be some issue with my data file that prevents it from displaying, any suggestions?
After the account is activated for downloading, you can test to see whether the Downloaded ID column can be displayed; and if it is displayed, perhaps get a glimpse of what the duplicate transactions contain there.
If the New file displays the Downloaded ID column, I'd say your problem is data related - maybe Validating a Quicken Copy of your data would help.
If the New file does not display the Downloaded ID, I'm pretty much out of ideas.
Would be nice if the program would somehow let you know that, but let's not go there now.
With that solved I was able to figure out that the FITID changed for the transactions that were transmitted again.
I use Direct Connect with this account, so you're saying this is an issue on the FI side.
Since these are isolated cases so far, I just want to understand what the cause is, its not a real issue right now, I just reaccepted the transactions.
If you have verified that:
a.) the duplicate transactions were in the downloaded data (OFX Log), and
b.) those downloaded duplicate transactions had a different FITID than the previously downloaded transactions they were duplicates of, and
c.) the Connection Method is Direct Connect (or Web Connect)
then the financial institution is responsible for those duplicates.
The financial institution may (and, I suspect, likely does) farm the downloading out to a third party, but the financial institution is still responsible. Someone at the financial institution is their liaison with Intuit (and, I believe, with any third party that does the downloading): you just need to find that person.
Good to know - makes sense. Now I just have to remember it: I have all my accounts set for one line display.
One unexpected observation for me from looking at the log is that they retransmitted all transactions for the account for the past year. I don't know if this normally occurs without looking into it further, but it seems very inefficient since only the transactions since the last download are needed.
Don't know, but I've never seen it.
My guess is that the two-line display has always been present; the one-line display is relatively recent.
More work to figure out where/how to incorporate the "Downloaded ...." columns into a two line display.
But Downloaded ID does not display in two line display.
You thoroughly answered all of my questions regarding this for now, you can close this post whenever you want, thanks for all of your help.