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qm2016 v.3.0.3 bill pay not working

Unknown Member
edited March 2017 in

Get error box saying "%@ is not enabled" when trying to pay a bill by clicking edit on a scheduled transaction, edit details, Online Payment,  check online payment box, click Pay Now or Save.  Account has been enabled via settings for Direct Connect and the Bill Pay light is green, using SunTrust Bank.



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Comments

  • Quicken ColinQuicken Colin Alumni ✭✭✭✭
    edited March 2017

    Good afternoon,


    I understand how the situation can be frustrating.  The first thing I would suggest doing is deactivating and reactivating the account.  To do that select the problem account on the left.  Then, in the lower right select Settings.  Click on Troubleshooting > Deactivate.  Save and then go back to settings.  Set the account up to download transactions and fill out the information asked for.  When asked be sure to Link the account, do not add.  Ensure that Bill pay is active and try to submit the payment again.


    If you have any issues or questions, or if this doesn't resolve the issue, please comment below.



    Best of luck
    Colin
  • Unknown Member
    edited July 2016


    Good afternoon,


    I understand how the situation can be frustrating.  The first thing I would suggest doing is deactivating and reactivating the account.  To do that select the problem account on the left.  Then, in the lower right select Settings.  Click on Troubleshooting > Deactivate.  Save and then go back to settings.  Set the account up to download transactions and fill out the information asked for.  When asked be sure to Link the account, do not add.  Ensure that Bill pay is active and try to submit the payment again.


    If you have any issues or questions, or if this doesn't resolve the issue, please comment below.



    Best of luck
    Colin

    This reactivate Direct Connect accomplished nothing.  Same error occurs choosing Pay Now or Save.  Bill pay light is green and On is indicated.
  • Quicken ColinQuicken Colin Alumni ✭✭✭✭
    edited December 2016


    Good afternoon,


    I understand how the situation can be frustrating.  The first thing I would suggest doing is deactivating and reactivating the account.  To do that select the problem account on the left.  Then, in the lower right select Settings.  Click on Troubleshooting > Deactivate.  Save and then go back to settings.  Set the account up to download transactions and fill out the information asked for.  When asked be sure to Link the account, do not add.  Ensure that Bill pay is active and try to submit the payment again.


    If you have any issues or questions, or if this doesn't resolve the issue, please comment below.



    Best of luck
    Colin

    When you are able I would suggest reaching out to customer support: http://www.quicken.com/contact-us
  • jacobsjacobs SuperUser ✭✭✭✭✭
    edited March 2017
    Just double-checking to see if you've logged onto your account on the SunTrust website, and made your account eligible to do bill payments from Quicken. I don't have an account with that bank, but many banks do require you to do some form of set-up, agreement to terms, etc. before Quicken can log on. If you've done that, then contacting customer support after the holiday is your best course of action.
    QMac 2007 & QMac Subscription • Quicken user since 1993
  • Unknown Member
    edited July 2016
    I have been paying bills with SunTrust and qm2007 for 8 years or so, account is good to go.  Thanks for trying to help.
  • macuser_22macuser_22 Member ✭✭
    edited August 2016
    Yeah, I get the "%@ also if I edit a scheduled transaction and use Pay now".   Seems instead of the 2005_Description error in 3.0.2 , you not get the "%@.    If you mark the scheduled transaction as paid" first, then it should change the clock icon to an open envelope.
  • Unknown Member
    edited July 2016


    Good afternoon,


    I understand how the situation can be frustrating.  The first thing I would suggest doing is deactivating and reactivating the account.  To do that select the problem account on the left.  Then, in the lower right select Settings.  Click on Troubleshooting > Deactivate.  Save and then go back to settings.  Set the account up to download transactions and fill out the information asked for.  When asked be sure to Link the account, do not add.  Ensure that Bill pay is active and try to submit the payment again.


    If you have any issues or questions, or if this doesn't resolve the issue, please comment below.



    Best of luck
    Colin

    i have the same issue.  i just spent 1 hour and 16 minutes on a chat session.  the person was nice.  every suggestion yielded nothing but more frustration and failure.  this product is broken.
  • rusty.angelrusty.angel Member ✭✭
    edited July 2016

    I am having the identical issue.  Bill pay is enable (green light) but now working.  I get the exact same error message.
  • Unknown Member
    edited July 2016


    Good afternoon,


    I understand how the situation can be frustrating.  The first thing I would suggest doing is deactivating and reactivating the account.  To do that select the problem account on the left.  Then, in the lower right select Settings.  Click on Troubleshooting > Deactivate.  Save and then go back to settings.  Set the account up to download transactions and fill out the information asked for.  When asked be sure to Link the account, do not add.  Ensure that Bill pay is active and try to submit the payment again.


    If you have any issues or questions, or if this doesn't resolve the issue, please comment below.



    Best of luck
    Colin

    I have the same problem Using Wells Fargo.  I deactivated Direct Connect and reactivated and tried to send, then I switched to Quicken Connect and reactivated and tried to send, then back to Direct Connect and tried to send a scheduled transaction- none of which works.  I can copy and edit an old single transaction or create a new single transaction and send the payment successfully.  If I use a scheduled transaction, copy the scheduled transaction or create a new scheduled transaction, I get the same %@ error message.
  • Unknown Member
    edited July 2016


    Good afternoon,


    I understand how the situation can be frustrating.  The first thing I would suggest doing is deactivating and reactivating the account.  To do that select the problem account on the left.  Then, in the lower right select Settings.  Click on Troubleshooting > Deactivate.  Save and then go back to settings.  Set the account up to download transactions and fill out the information asked for.  When asked be sure to Link the account, do not add.  Ensure that Bill pay is active and try to submit the payment again.


    If you have any issues or questions, or if this doesn't resolve the issue, please comment below.



    Best of luck
    Colin

    QM2016 version 3.0.4 did not fix the problem of sending scheduled transactions. I still get the error box saying "%@ is not enabled."  I deactivated downloading and reentered the Bill Pay Direct Connect settings, which did not fix the problem. I duplicate and edit a previous sent transaction and can send that one.  I wonder if Quicken will ever fix this problem?
  • Unknown Member
    edited July 2016


    Good afternoon,


    I understand how the situation can be frustrating.  The first thing I would suggest doing is deactivating and reactivating the account.  To do that select the problem account on the left.  Then, in the lower right select Settings.  Click on Troubleshooting > Deactivate.  Save and then go back to settings.  Set the account up to download transactions and fill out the information asked for.  When asked be sure to Link the account, do not add.  Ensure that Bill pay is active and try to submit the payment again.


    If you have any issues or questions, or if this doesn't resolve the issue, please comment below.



    Best of luck
    Colin

    Sorry to hear no fix for scheduled bill payments in this new version.  Just installed it myself but had not tried it.  Since bill payments were not mentioned in the narrative of what v3.0.4 fixed I was assuming what you reported.  As they say "hurry up, and wait" (for a fix).
  • rusty.angelrusty.angel Member ✭✭
    edited July 2016


    Good afternoon,


    I understand how the situation can be frustrating.  The first thing I would suggest doing is deactivating and reactivating the account.  To do that select the problem account on the left.  Then, in the lower right select Settings.  Click on Troubleshooting > Deactivate.  Save and then go back to settings.  Set the account up to download transactions and fill out the information asked for.  When asked be sure to Link the account, do not add.  Ensure that Bill pay is active and try to submit the payment again.


    If you have any issues or questions, or if this doesn't resolve the issue, please comment below.



    Best of luck
    Colin

    UPDATE:  I am a Quicken user that also posted above.  Quicken actually reached out to me personally after reading my post as simple as it was.  Anyway, they took the time to contact me and I have been emailing back and forth with one of their staff in an attempt to help them narrow in on this issue.  I had a WebEx screen sharing session with her last Friday (1/22/16) and it went well.  They have an engineer working on the issue and I am doing what I can to provide them with the necessary data on my end to help that process.  I must say, I am blown away at Quicken's service on this.  In the past, I have gotten virtually all of my answers here in the live community and have rarely interacted with Quicken directly.  This time, however, they are very involved and it is greatly appreciated.  I have every confidence that they will get this issue resolved and fix it on a forthcoming update.  In the meantime, I will update those in this thread as to the progress.  Just thought each of you might benefit from knowing the problem is not going untouched.
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